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Relationship Manager

La Palma, CA 90623, United States

Jobs Client Service

Job reference #6170_8628852

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
 
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
 
 
POSITION SUMMARY:
 
The Relationship Manager develops and enhances strategic business partnerships by building trust with our clients’ key decision makers to drive client retention/improve loss prevention. The Relationship Manager is the key client advocate and liaison, responsible for building loyalty and ensuring overall satisfaction across the HCM spectrum. This is accomplished through partnering with clients to pro-actively and continuously drive and educate the client on how ADP’s product and services add value to their business. The Relationship Manager also acts as an escalation point for resolution of complex client inquiries, handling client escalations, and by building and maintaining internal and external relationships. He or she will serve as the primary contact for assigned clients managing relationships with the client contacts at the user, Management and VP Levels. The individual will lead proactive partnering and consulting based on client key business issues and analysis of client data.
 
RESPONSIBILITIES:
 
  • The Relationship Manager serves as client advocate and ADP contact for the client’s decision makers and senior executives.
  • Acts as the face to the client, representing ADP.
  • Builds and strengthens client relationships both at the operational and executive levels by understanding the client’s business goals and determining how ADP services/products align.
  • The Relationship Manager serves as client advocate and ADP contact for the client’s key business practitioners.
  • Acts as the face to the client, representing ADP.
  • Builds and strengthens client relationships both at the operational and executive levels by understanding the client’s business goals and determining how ADP services/products align.
  • Proactively monitors client satisfaction with regular conference calls including a semi annual business reviews.
  • Works with internal business partners to ensure delivery of optimal service, client satisfaction, retention, and eventually profitability.
  • Supports large clients with complex multi-line product solutions and organizational structures. Leads proactive partnering/consulting with the client based on client key business issues and analysis of client data.
  • Conducts needs and trend analysis by interpreting account operations data, evaluating business processes, and analyzing key performance indicators to gauge impact on client satisfaction and determine necessary components to establish results focused account plans.
  • Provides program management governance for projects, open item deliverables, change management initiatives, and action plan work efforts to achieve expected outcomes and attain strategic objectives.
  • Initiates change management through key business partners in partnership with client leadership.
  • Build HCM knowledge through ongoing internal and external learning opportunities.
  • Partners with sales to identify and communicate additional revenue opportunities
 
QUALIFICATIONS REQUIRED:
 
  • Education: Bachelor’s Degree
  • Experience: 3-5 Years

Preference will be given to candidates who have the following:

  • Degree in Business, Human Resources, Marketing, Finance
  • PHR, CPP, HCS
  • Industry Knowledge


Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ID #5460 Location La Palma, CA 90623, United States Industry Client Service Type Full Time Role Relationship Manager Career Level Presence Office

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2 Languages
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Full Time /Month
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