Job reference #6170_8601876

Overview

The Siebel Support Specialist will be a member of the ESI Service Delivery System team through strong dotted line to the ESI Application Development Manager. The role will directly report to the Siebel Manager in Hyderabad, India.

The role will include responsibility in monitoring the Support Queue, Analysing the tickets raised and resolving the Level 1 and Level 2 tickets with Non-EU countries across ESI. In addition the role will also include monitoring of the Siebel Application, Mail boxes configured, all the Servers and integrations with other systems.

In addition to strong Siebel configuration and development skills, this role will require experience in working in ITIL, as well as experience in working on large International projects.

Essential Job Functions

• Monitor the Support Queue
• Analyze the Support tickets for Non-EU countries
• Resolve the Level 1 and Level 2 tickets.
• Identify the Level 3 tickets which need development and move them to the Level 3 Queus.
• Create Users ; Modify User responsibilities
• Configure Pick lists (LOVs), MVG’s, Joins, Links and Drilldowns
• Creating and modify business components
• Create and modify Tables and Columns
• Responsible for monitoring Jobs and troubleshooting environments
• Responsible for monitoring all integrations with other systems
• Work with various GETS Infrastructure (Database, Server etc.) as and when necessary

Required Skills

• Minimum of 5 years of experience in Siebel
• Strong technical knowledge on Siebel Architecture, Gateway, Siebel WEB and database servers
• Good knowledge on Siebel Screens, Views & Applets
• Good knowledge on Business Components
• Good knowledge on DB Joins, Links to Business components, Multi Value Groups
• Good knowledge on Drilldowns, Applet Toggles, Pick lists(LOVs)
• Good knowledge on Table, Column extensions
• Good knowledge on Workflows, Access Controls, Trouble shooting
• Good experience in applying patches
• Good experience on Job monitoring, trouble shooting and being accountable to application end users
• Excellent Communication skills

• Able to work both supervised and unsupervised
• Able to work within a remote management environment

• Proven ability to document work and work in ITIL and Agile process-driven development environment