Job reference #6170_8589691
Within the Functional Support team charged with the HCM products, the HR Expert consultant will interview on the offers entrusted to the team, as follows:
In this scope, he performs the following tasks:
By SIEBEL, process the requests deposited by the ADP, customer service and set up teams. It may be a diagnosis following a malfunction of the application at a customer, a correction to be made on the basis of the client due to a defect in the application, an explanation on the operation of the application, a required advice, etc.
Analysing the dysfunctions of the applications noticed in the SIEBEL tickets.
Issuing the correction and progress requests of the applications.
Taking part in the drafting of needs’ expressions.
Take the competence on the evolutions and corrections delivered in the new major or maintenance versions to ensure the assistance under the best conditions.
Write solution sheets and operating modes to empower our internal customers.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
