Job reference #6170_8603437

Unlock Your Career Potential: At ADP, we’re passionate about the role that learning plays in enabling the success of associates and clients to lead the way in Human Capital Management. Through leading-edge modern learning innovations, we’re quickly changing the face of learning at ADP and looking for a Business Process Professional who wants to roll up their sleeves and help. If you enjoy taking on challenges, upholding values, energizing those around you, and exceeding goals, you’ll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.

ADP is hiring a Lead Learning Data Analyst. Reporting to the Sr. Director of Learning Analytics and BPI, the Lead Learning Data Analyst will have the responsibility for collecting, interpreting and reporting key business metrics that drive decision making for the Enterprise Learning team and the business partners we serve. The primary responsibilities include data collection, data massaging, analysis, and presentation of data. Data sources analyzed include, but are not limited to; post event training surveys, skill and knowledge assessments, performance evaluations, customer feedback (NPS), operational case and productivity data, and financial data. Analysis and reporting may be routine or ad hoc in response to requests from Enterprise Learning leaders and business partners. The data analyst will collaborate with other data analysts throughout ADP to enhance Enterprise Learning’s insights.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

 

ESSENTIAL RESPONSIBILITIES

• Data Collection:
  • Follow established processes to drive data integrity, identifying opportunities for improvement
  • Diagnose, troubleshoot, and/or monitor gaps in data
  • Understand data reporting capabilities and impact of integration with other systems
  • Gather data through observations, interviews, surveys, and other sources
  • Acquire data from primary or secondary data sources and maintain databases / data systems
  • Design logical physical databases to store data in an easily reportable format.
  • Continuously improve data collection processes
  • Contribute to the design and develop valid and reliable evaluations for both formal and informal learning solutions.
  • Collaborate with Client Experience and Enterprise data teams to design thoughtful points of integration and data sharing among our systems.
  • Establish procedures for gathering data through observations, interviews, surveys, and other sources.
  • Data Analysis
    • Conduct analysis to ensure accuracy and reasonableness of data
    • Identify, analyze and interpret trends or patterns in complex data sets, using statistical techniques
    • Collect, analyze, interpret, document, and summarize quantitative, longitudinal, and multivariate data in support of teaching and learning
    • Perform deep data analysis to gain an expert understanding of data combined from multiple, complex data sources
    • Conduct or lead studies to answer critical questions or to demonstrate the impact that learning has had on the business.
    • Reporting and Presentation
      • Create and maintain dashboards and scorecards
      • Develop and present reports, findings and recommendations to Enterprise Learning customers and stakeholders
      • Leverage technology to provide self-service access to stakeholders.
      • Work with Enterprise Learning Leaders to define requirements related to reporting, analytics, trending and communication
      • Present key findings/trends to key stakeholders for critical or strategic initiatives.
      • Assist in facilitating and interpreting discussion across business units about new visualizations, reports, correlations and potential new sources of information for presentation to users
      • Work across business units to ensure Enterprise Learning leverages available reporting and analytics platforms when appropriate (i.e., Tableau SAP, Cognos, Business Objects, etc.)
      • Advanced-level user of relevant tools, including testing and survey platforms, statistical analysis, and data presentation tools. Maintains familiarity with best-in-class tools available in the market and makes recommendations around advancing Enterprise Learning’s assessment/evaluation toolbox.
      • Consulting
        • Train appropriate uses on analytical tools to ensure widespread adoption of best practices in collecting and analyzing data for actionable recommendations to leaders.
        • Provide professional consulting in the areas of tool customizations, business processes, analytics, complex custom reports and special projects
        • Enhance the level of analytics capability among Enterprise Learning extended leadership team, driving a results focused culture.

  

QUALIFICATIONS REQUIRED:

• Bachelor’s degree in Mathematics, Economics, Computer Science, Information Management or Statistics or equivalent in education and experience.
• >8 years of experience using BI statistical tools for analyzing data sets (Tableau, Clarabridge, Excel, Cognos)
• Database (SQL) programming ((XML, JavaScript, or ETL frameworks)

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.