An exciting opportunity has arisen for a Team Manager to join our Spanish Client Services team. The Team Manager is responsible for serving ADP clients in order to deliver World Class Service, as well as providing leadership, coordination, and management of team members and work activities. We are looking for an outstanding Customer Services Manager or Team Leader who is passionate about helping the associates achieve their full career potential and the chance to have real influence on the standard of service that they provide

Essential Functions:

You will ensure management of team members by:

• Providing them with needed training to perform their operational tasks.
• Preparing, implementing and monitoring annual individual development plans.
• Defining and managing yearly objectives and performance appraisals.
• Participating actively in selection of new hires.
• Weekly reporting of activities in internal time management tool.

Client Service and Operations:

• Organize payroll schedule, production and ensure service continuity.
• Ensure that client services are provided at constantly high level and according to contractual commitments and Service Level Agreements.
• Agree and follow payroll rules and procedures for client specifics.
• Apply Client Service methodology, processes and procedures (payroll validation, responsibility matrix, DTPs, etc.).
• Work closely with other Team Leads and HR in order to ensure new associates are recruited and trained consistently according to our standards.
• Identify Talent, work with Team Managers and HR ensuring appropriate development plans are created.
• Develop and participate to the deployment of the Shared Services Center.

Who we are looking for:

• To be considered for this role you will need to have a proven track record of managing people and performance in a contact center environment, ideally focused on customer service/support. Also you will be well experienced with SLA’s and KPI’s and proven experience in hitting these targets. You must have outstanding people development skills and be able to clearly communicate at all levels. We are looking for fluent communication level of English language and Spanish

We offer:

• Friendly international environment, Trainings and further career development, Payroll training, Competitive salary and an annual bonus, 5 weeks of vacation per a year, Pension plan, Leisure time benefits (variety company discounts, e.g. MultiSport Benefit Card), Meal tickets, Free beverages, Engagement activities.