Job reference #6170_8559309

Business Process Improvement Specialist

 

ADP is hiring a Business Process Improvement Specialist. In this position you be responsible for the development and delivery of process innovation and continuous improvement initiatives. This is a key role in fostering a culture of sustainable change through the creation and application of LEAN methodologies, to deliver business transformation.

 

The ideal candidate will identify and implement process improvements that enhance client experience and generate the right kind of efficiency & improvement. You will leverage your experience to improve the quality of processes that impact our clients and our associates and work with our team to assist in the planning, development, and implementation of a process strategy .

 

Responsibilities

The Business Process Improvement Specialist is a senior process expert. Your experience and knowledge of process improvement will provide the leadership and support to key organizational initiatives in business process redesign, implementation and continuous business improvement. In this role, you will:

• Facilitate and lead the development of current and future processes, flowcharts, process maps and detailed procedures
• Recommend process changes that enhance service delivery and minimize inefficiencies
• Provide expertise to support the integration of process improvements into business practices for initiatives, participating in the planning and implementation of improvements
• Provide leadership and support in developing and implementing standard operating procedures
• Maintain process maps, procedures and related documentation for process improvement initiatives and SOPs
• Manage the process to review and approve content, process maps and procedures while ensuring accuracy, consistency and alignment with best practices
• Establish guidelines and standards to be used for SOP’s and quality controls for all business process improvement in Service
• Maintain collaborative relationships with subject matter experts, project team members, cross-divisional management, process improvement experts and consultants
• Support and raise awareness of business process improvement methods and tools through education, information and the sharing of best practices with managers and colleagues
• Act as a subject matter expert, coach, mentor and functional trainer providing support and guidance
• Participate in team goal setting and the communication of strategic direction and goals

Qualifications

• Demonstrated experience in Six Sigma or Lean Concepts in a process engineering or business related function (operations, strategy development, organizational design, or information technology)
• 5 years’ experience in a Continuous Improvement role; CIP designation is an asset
• Expertise in leading and implementing business change.
• Post-secondary degree or diploma in a related field, such as business administration, commerce, or equivalent experience
• Demonstrated ability to communicate with diverse stakeholders using influence and authority
• Proficient in Microsoft office products including excel, internet and database applications
• Experience in a Contact Centre operation, preferably in the financial services industry
• Must be able to demonstrate active verbal and written communication skills
• Previous operations management experience preferred.
• Exceptional analytical and quantitative problem-solving skills; Demonstrated ability to analyze data and investigate complex problems, and making sense of information. Ability to communicate detailed information in an impactful way.
• Expertise in collecting and organizing information to document and validate current business processes, recommending changes to improve overall control and efficiency. Perform detailed organizational analysis to identify internal disconnects or inefficiencies that have arisen, and then develop strategies for dealing with them

 

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

 ADP is an Equal Opportunity Employer.

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At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.