Job reference #6170_8419906

 

ADP, world’s #1 in Human Resources BPO, uses Internet technologies to provide services to a large number of customers worldwide.

ADP is present directly and indirectly in 120 countries and has two offices in Spain (Barcelona and Madrid) with over 700 associates.

The division of international computing production of ADP is called GETS and is headquartered in Paris for European region.

Production teams are spread across different countries, covering the different levels of computing service (Datacenter, Solution Center, Competency Center, Applications) in addition to Engineering and Consulting.

In each country there are ADP divisions (Business Units) providing direct services to the users, internal and from customers.

We are looking for our Spanish division based in Barcelona an:

Applications Support Agent

to join the local Application Production team, ​​under the international production management.

 

Main activities:

 

* Provide support to our internal users and client’s users in these areas:

Creation and management of user accounts and passwords

Manage profiles and permissions for applications

Applications support (Portals, Office, Payroll, HR, …)

Manage applications results, process status, errors escalation, …

Issues management using ticketing tools/CRM.

Ticket escalation to the involved/affected departments (R&D, engineering, datacenter, Competency Centers, Client Services, …)

 

 

 

* Ensure operational maintenance and support for our offers:

Management of deliverables to customers (reports, files, statistics, printing, …)

Perform changes in production applications (Releases, new modules, …)

Setup Payroll and Human Resources applications for new customers or existing ones

Collaboration in the evolution and definition of production processes

Tests and validation of new versions of applications and processes

Collaboration with internal audits

Perform business continuity plan assigned tasks

 

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.