Job reference #6170_8634035
Unlock Your Career Potential:
Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers’ success. With us, you’ll combine your analytic and project management skills with your ability to simplify complex information — helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.
ADP is hiring an Implementation Consultant II. In this position, you’ll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
RESPONSIBILITIES:
- Consult with clients to deliver a comprehensive ADP solution
- Guide and drive the client towards the best solution for their business needs
- Analyze existing systems, interface requirements, business processes
- Partner with clients to understand their business and related needs
- Incorporate new processes, tools and approaches when recommending an ADP solution
- Utilize broad knowledge to recommend solutions to the client when appropriate
- Understand client business issues and concerns and recommend and implement appropriate solution
- Build long term relationship and trust
- Interact/collaborate with ADP associates in sales and customer service
- Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
QUALIFICATIONS REQUIRED:
- At least 5 years of experience working in a client service/customer service environment
- At least 3-5 years of business consulting experience.
- Bachelor’s degree or equivalent in education and experience
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
Â
- HCM (Payroll, Time & Attendance, Benefits, etc) experience as a business analyst, consultant or practitioner in a relevant industry, or with software implementations
- Vantage experience (for current ADP applicants)
- Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs
- Technical training or equivalent in related technologies and/or systems implementations
- Industry related certifications (PHR, CPP, FPC, etc.) are a plus
- Work experience or certifications in networking, database usage, SQL desired but not required
- Some experience conducting training sessions is helpful
- Experience and / or formal training in project management is helpful
- Prior experience working on multiple, concurrent projects
- Sound requirements gathering and analytical approach
- Proficient with understanding and applying technical elements
- Able to communicate technical concepts and issues to a non-technical audience
- Ability to self-manage to deadlines and commitments
- Excellent oral and written communication skills
- Consultative and collaborative approach
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Â
Please check your email for an invitation to schedule a phone screening if you are selected for further consideration.
(Please ensure your email is set to accept emails from ADP or check your Spam folders for emails from ADP – Career Opportunities)
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
