Job reference #6170_8623442
At WorkMarket, an ADP company, we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
We’re looking for a Customer Support representative who is highly motivated and a resourceful individual, dedicated to providing enterprise level support, by exceeding expectations through each interaction with WorkMarket clients. Customer Support Representatives at WorkMarket will also work closely with the account management, product and sales teams to help facilitate the best experiences for our clients. The ideal candidate is a fiercely loyal advocate for our users, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being able to work independently in a fast-paced environment.
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward clients at all times
- Provide effective enterprise level support for WorkMarket users through telephone calls, chats, emails, and personnel requests for support
- Responding promptly to customer inquiries
- Resolve product or service issues by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Knowing our products inside and out so that you can answer questions
- Keeping detailed records of customer interactions, transactions, comments and complaints
- Assist the account management team with projects including onboarding, recruiting, and worker cultivation
- Ensure customer satisfaction and provide professional customer support
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Qualifications Required
- You must have at least 1 years of experience in a client facing service or sales role
- A bachelor’s degree in business, communication, psychology or a related field
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Great attitude with the desire to be a key player in a challenging, fun, fast-paced work environment
- Ability to stay calm and focused when customers are stressed or upset
- Experience with industry standard applications including Google Docs
- ZenDesk and JIRA experience preferred but not required
- Ability to commute daily to our Huntington, Long Island office
- Required to travel to NYC office at least once a month for All Hands meeting and/or company events
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
