Job reference #6170_8603436

ADP is hiring a VICE PRESIDENT, IMPLEMENTATION EXECUTIVE. Manages a professional, technical and administrative staff of associates who execute ADP’s National Accounts Implementation services. Ensures that the IS organization implements all sold business units within forecasted time frames and within project budget. Provides support and consults with the Sales organization during the presale process to determine pricing and product implementation strategy. Contributes to division initiatives through task force and project assignments.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, – Social Responsibility.

RESPONSIBILITIES:

• Manages the Implementation Organization ensuring that all sold business units and transfer business is implemented within forecasted time frames and within the scope of the project budget. Ensures that billable hours are accurately forecasted and that division IS productively objectives are met and that regional revenues (for billable hours) are realized. Responsible for the success of the Department’s Implementation services and ultimate client satisfaction as measured through implementation survey scores as a Referenceable client base.
• Plans for department expenses, resources and capital requirements and manages the department to achieve forecasted and planned financial results. Works with the NSC Controller to maintain accurate start and implementation fee backlogs and forecast reports. Works closely with the Resource Manager to evaluate the sales PBR for impact on resource assignments and staffing.
• Works with Sales to impact the “buy” decision. Presents Implementation strategy and methodology at high level sales calls. Responsible for ensuring that accurate and timely estimates are provided to the sales associates and that the Implementation methodology is properly communicated to the client. Assists in the resolution of escalated sales/client issues.
• Works closely with Sales Management, the General Manager and the Controller to develop pricing proposals that meet the goals of the NSC and the client.
• Works closely with the General Manager, the VP Client Services, and the Operations Executive to insure a smooth hand-off of accounts from implementation to service and production. Participates in strategic planning for the organization and works closely with the NSC Senior Staff in executing NSC initiatives.
• Participates in Divisional initiatives to improve process, communicate issues and to plan for and participate in the IS Technical Conference. Acts as liaison between division and the region for issues that impact sales, the implementation process and tools. Routinely reports to Division on status of starts, Implementation fees, IS productivity, expense, and IS training and development.
• Responsible for the client education training program. Ensures that high quality training is provided timely for all products and that new product training is delivered within division timeframes and standards. Ensures that proper billing policies are followed.

•  Performs special projects as assigned.

QUALIFICATIONS REQUIRED:

EDUCATION and/or EXPERIENCE:

A Bachelor’s Degree in Business Administration or other related field preferred and the resultant knowledge and experience from at least 10 years of management experience, including 3-5 years supervising a large staff (25+) of exempt-level professionals.

A background in consulting and professional services would be preferred however any of the following would be considered: systems implementation management, Client Service management, Human Resources, Payroll or Financial systems. Accreditation from appropriate organizations would be a plus. The following experience would be required: Demonstrated success at leadership of a large professional staff. Demonstrated success at recruiting, hiring and retaining a highly marketable and competitive staff. Proven ability to mentor, coach and counsel associates. Demonstrated success in developing benchstrength and identifying successors. Experience with developing and managing to a department expense budget. Experience in a highly technical systems environment

Experience in working with a highly motivated and dynamic sales organization. Experience in managing relationships/partnerships with clients and third party suppliers. Experience in developing and/or re-engineering process for delivery of client services and/or implementation services.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.