Job reference #6170_8605701

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Service Excellence is a core value at ADP. In our Small Business Services division, we are committed to providing accurate, convenient, risk-free payroll, tax processing and integrated business solutions for small businesses across the US. Did you know that over 95% of our small business clients are not only satisfied with ADP’s services but would recommend ADP to someone else? How would that kind of success impact your career?

Client support at ADP. It’s all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.

The SBS Teledata Operations Analyst receives USA payroll data, including hours and earnings and basic employee data, via phone or fax and processes it with ADP’s processing system. Through the use of world-class service and first-call resolution, the associate audits payrolls for accuracy and answers basic client questions regarding USA payroll including processing procedures and taxes.

• Answers incoming client (business-to-business) calls and/or makes outbound telephone calls to clients with high focus on world-class service and first-call resolution.
• Enters payroll data received via telephone and fax into the payroll processing system.
• Completes all required information accurately and timely to ensure an accurate payroll for the client.
• Updates client information as necessary.
• Places high emphasis on quality service with targeted service levels scores at 80% or above and a quality improvement score of 84.7% or greater.
• Answers basic client questions regarding payroll including processing procedures, deduction/earnings setups, and taxes.
• Identifies clients that have not called-in payroll as scheduled.
• Refers complex questions/issues to Client Services for follow-up and resolution.
• Also reviews payrolls and verifies that information is correct prior to processing. Corrects any terminal errors and determines cause of error(s).
• Target of 0.7% payroll reruns as a percentage of payrolls taken.
• Held accountable for a client retention target of 80.8%.
• Other related duties as assigned.

REQUIREMENTS:

• Fresh Graduates are highly encouraged to apply.
• Candidate must possess at least High School Diploma, Vocational Diploma/Short Court Coursed Certificate, Bachelor’s Degree, any field
• At least 6 months to 1 year BPO/Shared Services experience, general office, customer service and/or data entry experience.
• Above average verbal and written communications skills, analytical and problem solving skills.
• Preferably with experience in using MS Office applications
• Proven experience using the telephone in a high volume environment.
• Basic knowledge of math, ability to work with numbers. 

COMPETENCIES :

• Delivering world-class service and satisfaction to all clients — internal, external, diverse and emerging.
• Solving day-to-day problems that are in line with ADP’s mission, vision, and values.
• Shares ideas and information across multiple audiences to drive the business need.
• Acting in ways that help delivers results in a fast-pace and diverse environment.
• Collaborating effectively with colleagues and clients to achieve and surpass shared goals.
• Holding self and other to the highest personal and professional standards.

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.