Job reference #6170_8551562
Unlock Your Career Potential: Customer Service at ADP. It’s all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they’d recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today’s increasingly competitive global marketplace.
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ADP is hiring a Service Support Specialist with the Compliance Center of Excellence team. In this position, you’ll partner with a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You’ll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.
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We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
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RESPONSIBILITIES:
- Serve as subject matter expert in handling routine client requests
- Resolve routine customer concerns with pre-defined solutions
- Lead workflows and determine procedures for the group as appropriate
- Develop and leverage a broad understanding of ADP products in support of client needs
- Provide consultation and help answer non-technical questions supporting less-experienced specialists on the team
- Mentor and lead less-experienced specialists on the team
- Learn and navigate ADP systems in order to resolve issue
- Strong written and verbal communication skills, and presentation skills.
- Ability to articulate a clear sense of direction for projects and deliverables
- Ability to prioritize competing projects.
- Candidate must be resourceful, collaborative, consultative and strategic
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QUALIFICATIONS REQUIRED:
- 3+ years of previous experience professional services, implementation, client services, sales, human resources or payroll/finance environment with a proven proficiency in compliance
- High School diploma
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Bachelor’s degree or equivalent in education and experience
- Knowledge of the Affordable Care Act, COBRA, EEO-1 and other benefits related legislation and regulations preferred.
- Strong client relationship and interpersonal skills
- Ability to troubleshoot and resolve client complaints
- Ability to demonstrate learning agility
- Ability to learn and apply basic concepts in new situations
- Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
- Ability to collaborate and work in a team environment as well as work independently and make sound decisions
- In-depth knowledge of TotalSource products and a proven proficiency of navigating the ADP TotalSource systems.
- Probing and problem solving
- PHR or GBA/CEBS preferred
- Experience with ADP systems including WFN or Henry preferred
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#LISERVICE
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
