Job reference #6170_8596698

ADP is hiring a Reports Analyst. Reports Analyst is responsible for developing reports for the business unit based upon requests coming from Executive VP, Division VP, GMs, CREs, Finance, call mentors, field and headquarters staff. The Reports Analyst participates as a key contributor in the development of new reports, custom reports and modifying existing reports for management. Focused on Quality 1st, First Call Resolution and the Voice of the Client and all projects require revamping the data from operational to client-centric. Effective communication skills are required since this position works closely with all levels of management including senior level executives and business partners. Flexibility and reprioritization is required regularly and the ability to manage expectations of all levels of management is a critical component of this position.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

• Critical understand of the SBS business is required to analyze the data and provide recommendations or highlight areas of opportunity.
• Compiles and prepares accurate reports for call metrics and volume on a daily, weekly, monthly and YTD basis.
• Maintains skill inventory.
• Conducts special studies and prepares/develops new reports as requested.
• Acts as User Champion of the Orbit system.
• Liaison with the Orbit developers in identifying all data needs across multiple projects.
• This requires the ability to foresee report layouts and works with the technical staff to ensure that data requirements are being met.
• Maintain COSMOS data base of all SBS Service and Teledata skills.
• This maintenance ensure accurate connection of skills to clusters and regions within SBS.
• Provides support to all regions consisting of training/instruction or report set up in Orbit.
• Regularly provides direction for less experienced users.
• Responsible for developing streamlined tracking and data consolidation from multiple data sources into one document.
• Supports senior executives and regional management with preparation of data for presentations and reports.
• Create concepts for new Intelligent Routing reports which will track metrics to validate success of a critical project.
• These reports will be used to help identify staffing needs, ensuring that requirements are being met and project objectives are on schedule.
• Participates in critical project meetings as requested by project team members or self-identified.

QUALIFICATIONS REQUIRED:

• High school Diploma or GED
• 3 – 5 Years Directly Related Experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Bachelor’s Degree in Business Administration, Finance, Accounting, Economics, Marketing or Computer Science
• Executive quality data presentation which clearly and concisely provides visuals of results to allow critical business decisions to be made.
• Innate ability to display the data differently based on the needs of the audience. audience
• Broad knowledge of all functions in the regions and SBS products including service procedures, operating systems and support tools.
• Advanced Microsoft Excel experience including database functions, complex formulas and advanced functionalities.
• Experience with Access Database and Hyperion/Essbase preferred.
• Effective written and oral presentation skills are required.
• Self motivation and ability to work with minimal supervision.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.