Job reference #6170_8414949

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Service Excellence is a core value at ADP. In our Small Business Services division, we are committed to providing accurate, convenient, risk-free payroll, tax processing and integrated business solutions for small businesses across the US. Did you know that over 95% of our small business clients are not only satisfied with ADP’s services but would recommend ADP to someone else? How would that kind of success impact your career?

Implementation at ADP. It’s what makes a difference to our clients – over half a million worldwide and counting. With us, you can combine analytical and project management skills with the ability to simplify complex information – to help clients develop the skills and confidence to use our business management solutions with ease. You get to provide the expert training that makes our workforce solutions stand out in an increasingly competitive global marketplace.

The SBS Implementation Voice Representative manages the on-boarding process of new U.S. based payroll clients (business-to-business) into ADP’s payroll systems. As the first point of contact to ADP’s service organization, the Implementation Senior Analyst is responsible for the establishment of a positive relationship with the new client. This role also performs a thorough analysis and sets client expectations to ensure a successful transition to the Client Service and Teledata teams.

• Work with the client (business-to-business) to analyze their needs and information to ensure appropriate transition expectations. These actions must be performed with the highest levels of world-class service and the Implementation Senior Analyst is expected to score 85% or greater overall on implementation quality surveys. 
• Manage the setup of the payroll, tax and billing systems with timely, accurate output with productivity matching 4.5 completed conversions per week. 
• Train the client on the ADP systems and process while supporting the client through a minimum of the first two payroll cycles. The focus being quality, the Implementation Senior Analyst will be accountable for a first-year client retention rate of 71.8% or better. 
• Performs other related duties as assigned.

REQUIREMENTS:

• Fresh Graduates are highly encouraged to apply.
• Candidate must possess at least High School Diploma, Vocational Diploma/Short Court Coursed Certificate, Bachelor’s Degree, any field
• At least 6 months to 1 year BPO/Shared Services experience, general office, customer service and/or data entry experience.
• Above average verbal and written communications skills, analytical and problem solving skills.
• Preferably with experience in using MS Office applications
• Proven experience using the telephone in a high volume environment.
• Basic knowledge of math, ability to work with numbers.

COMPETENCIES:

• Delivering world-class service and satisfaction to all clients – internal, external, diverse and emerging. 
• Solving day-to-day problems that are inline with ADP’s mission, vision, and values. 
• Shares ideas and information across multiple audiences to drive the business need. 
• Acting in ways that help deliver results in a fast-pace and diverse environment. 
• Collaborating effectively with colleagues and clients to achieve and surpass shared goals. 
• Holding self and other to the highest personal and professional standards.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.