Job reference #6170_8515781

Unlock Your Career Potential: Customer Service at ADP. It’s all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they’d recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today’s increasingly competitive global marketplace.

ADP is hiring a SASS Consultnat – Solution Center I. In this position, you’ll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You’ll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, – Social Responsibility.

RESPONSIBILITIES:

• Provide Tier 1 customer support
• Respond to basic inquiries regarding ADP products
• Answer non-technical questions
• Conduct correspondence with customers and representatives
• Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities

QUALIFICATIONS REQUIRED:

• High School diploma
• No previous experience required

Preference will be given to candidates who have the following:

• Bachelor’s degree Prefered
• Strong client relationship and interpersonal skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Demonstrated ability to learn and apply basic concepts in new situations
• Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.