Note to ADP Associates

An associate must be in his/her current position for a minimum of 18 months to apply for any internal openings. He/she must inform their manager have they been invited for a second interview.

ABOUT ADP

Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world’s largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP’s easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy manufacturing, and agricultural vehicle dealers throughout the world.

 

In Canada, ADP is the leading provider of Employer Services, providing a comprehensive range of payroll, human resources management, benefits administration, time & labour management, occupational health and safety and comprehensive outsourcing services. The company has more than 1,800 associates dedicated to providing a level of personalized attention and expertise that no in-house software package or systems vendor can match. With a client base of more than 50,000 organizations across Canada, ADP pays one in four Canadians in the private sector. Headquartered in Toronto, ADP Canada also has offices in Halifax, Montreal, Calgary, and Vancouver.
Visit www.adp.ca to learn more about the company! This role will be based in our Halifax Nova Scotia Offices.

 

POSITION SUMMARY
The Implementation Manager is responsible for overseeing the day-to-day operational activities of a team of specialists and is responsible for providing coaching, mentoring and team leadership in ensuring the team’s success. In addition, The Implementation Manager is also responsible for ensuring their team of Implementation Specialists successfully manage new clients into ADP’s suite of Payroll, HR and Time and Attendance products. The Implementation Manager has the overall responsibility for ensuring that the client is provided with an outstanding client experience and that ADP’s key business objectives are realized.

Overall, the Implementation Manager effectively communicates and interacts with all stakeholders and is responsible for managing client relationships to achieve excellent levels of client satisfaction as determined through ADP’s “Quality Survey.

COMPETENCIES
Education:
* Post-secondary education or related business experience, i.e. BAS or MHRM Degree

Knowledge, Experience, and Skills:
Required:
* Demonstrated ability to lead, coach and mentor a Team of Implementation Specialists responsible for providing Stellar Service to high value clients throughout Canada.
* Minimum of five plus years experience in managing a diverse team who’s prime objective is to deliver Outsourcing Solutions
* Demonstrated strength in People Management, Project Management and Client Relationship Management
* Demonstrated superior communication and interpersonal skills
* Strong Background in reporting, forecasting and analyzing metrics
* Working knowledge of payroll, human resources, pension and benefits
* Expert planning skills and ability to negotiate project scopes, deliverables, milestones, and resource requirements with internal and external clients
* Experienced in developing and maintaining strong relationships with internal and external clients and coordinate efforts of various internal resources and teams to ensure the implementation and business objectives are attained
* Demonstrated capability to effectively oversee multiple implementations with varying complexities
* Allocating resources and/or shifting resources among teams to maximum reaching client expectations
* Experience in ensuring project completion is within defined scope, on schedule and has met or exceeded client’s expectations, without sacrificing quality.

Preferred:
* Professional certification preferred, i.e., Project Management, Human Resources Management or Payroll Certificate
* Through knowledge of ADP Implementation processes and practices
* Familiarity with ADP front end applications and back end platforms

 

Attributes:
* Excellent team building skills with both external and internal clients
* Excellent written and verbal communication skills
* Excellent presentations skills
* Client Relationship Management skills

Note to Job Seekers

Please note that any offer of employment will be conditional upon a background check, including a criminal record check