Job reference #6170_8462593
eTIME Service Center Representative
We are a looking for a Service Center Representative to join our Team in Prague. Your goal will be to deliver professional Service to eTIME clients through the total ownership and timely resolution of client inquiries, the day-to-day interaction with super users at client’s side, the maintenance of client specific documentation, the implementation of small scale client projects, the participation in the product release management activities, the proactive communication of product release information that benefits or impacts the client, and the advocacy of client issues and suggestions as input to the product roadmaps.
ROLE IN TERMS OF TASKS
- Be a true consultant to the client and interpret all clients’ needs
- Maintain all client data current and updated in the applicable CRM systems or databases.
- Develop product expertise with Enterprise eTIME and business domain expertise with Time and Labor Management concepts and solutions.
- Resolve client application questions or problems in the area of system set up, product functionality and product enhancements in addition to other services issues in the complex arena of time and labor management.
- Participate in special projects and other regional initiatives as required by management.
- Convey client feedback to internal functional leaders to improve the client experience.
- Demonstrate proficiency in supporting and troubleshooting the Time and Labor Management Systems according to client’s needs.
WHO WE ARE LOOKING FOR
- Min. Bachelor Degree or equivalent experience in the IT support field
- High level of communication skills, Pro-client expertise/Consultancy
- Technical/ analytical mind: knowledge of various IT programs (Kronos Workforce Central or Time and Labor concepts are an advantage)
- Knowledge of troubleshooting techniques to resolve common client issues
- Results-orientation, Accountability, Decision Making
WE OFFER
- Competitive salary and an annual bonus
- Friendly international environment
- 5 weeks of vacation per a year
- Pension plan
- Leisure time benefits (variety company discounts, e.g. MultiSport Benefit Card)
- Meal tickets, Free beverages
- Engagement activities
At ADP, you will have the potential to continually progress, within one global organization.
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
