Job reference #6170_8548173
JOB PURPOSE & KEY OBJECTIVES:
For our Customer Service Department, we are looking for experienced SmartPay specialists for the ongoing support of our existing customers.
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KEY DUTIES/TASKS:
- Analyze activities in order to define specifications for building effective systems, capable to meet user requirements
- Provide support to internal and external customers in queries concerning payroll and HR topics within the SmartPay system
- Configuration of the user administration console in SmartPay (Citrix)
- Processing payroll related requests in SmartPay and supporting customers on the configuration of system-connected modules, such as Travel&Expenses and Time Management.
- Internal and external coordination for the implementation of customer requirements into the system (SmartPay)
- Performing system error analysis and data correction in the Time Management and HCM modules of SmartPay
- Parameterizing wage and time types in customer’s SmartPay installations
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EDUCATION AND EXPERIENCE:
Education: Bachelor’s degree
Work Experience: 3+ years of experience (Customer Service is an added advantage)
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Knowledge
- Multilingual Capability:
- Fluent (B2-C1) in German language
- Fluent (B2-C1) in English language
- Wage types / periods Know-How
- Project management knowledge
- Experience in the parameterization of Payroll systems
- Knowledge of the product P & I Loga (including all modules)
- Very good wage and salary accounting skills
- Knowledge of HR processes in a company
- General IT- Know-How; technical understanding
- English skills are desirable
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SKILLS
- Excellent communication skills and empathy
- Rich in ideas and proactive
- Striving and self-employed
- Persuasive personality
- Reliable
- Solution and implementation-oriented
- Enthusiastic
- Assertiveness
- Stress resistant
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
