Job reference #6170_8653147
ADP is hiring a Client Retention Executive. In this position you will take responsibility for management of the Client Retention and Client Success including development, implementation and measurement of client retention programs and strategies. Will have overall responsibility for developing and maintaining effective client relationships and ensuring products and service offerings are in line with client expectations. Their responsibilities include overseeing the resolution of client inquiries, handling client escalations, building and maintaining internal and external relationships, focusing on a thorough understanding of client’s business in order to effectively influence strategic direction of current and future HCM needs by driving HCM knowledge and insightful expertise.
The Client Retention Executive develops and recommends strategies to GM, VP of Service and / or other leaders to ensure delivery of stellar service to build and improve client satisfaction and retention including contributing to achieving growth objectives through client loss-prevention programs. Manages performance to ensure demonstrated product expertise, effective client support, and focus on client relationships. Acts as a client escalation point and responsible for personally building and maintaining relationships with decision makers of clients on the team’s base with the goal of retaining the client’s business and ensuring client satisfaction. Responsibilities will include creation and accomplishment of financial objectives, operating plan initiatives, associate satisfaction and retention, and staff development/retention initiatives.
Critical areas of focus include managing contract negotiations, communications, processes, client retention activities, development and metrics. Will execute on Client Success Management objectives regionally.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
Effective management of the client relationship for ADP’s HCM client base. Drive to deliver high touch client servicing and the ability to recognize what actions will demonstrate exemplary service to their client base. Ensure strong and effective relationship with General Managers and senior leaders within the organization. Complement or represent GM, VP of Service or other ADP leaders with clients. Develops and implements a consistent process for managing value delivery against the client’s strategic HCM initiatives. Strategically focused and responsible for all client’s overall satisfaction, retention and reference-ability.
Business Leadership: Creates and articulates a vision and inspires others to action
Strategy and Planning: Answers the question “Where are we going?”
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Results Accountability: Focus on ensuring we attain client objectives
Financial Management:
 Applies understanding of ADP financial levers to achieve business results. Understands ADP Business Model; able to drive revenue and profitability, utilizes key metrics to analyze business situation
Market Leadership:
 Leverages changes in the external world as catalysts for growth
 Client-Focus:  Explicitly factors client perspective into decision-making
Bias for Growth: Takes bold actions to strengthen results.
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 Product Knowledge
QUALIFICATIONS REQUIRED:
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At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.