Job reference #6170_8559305

POSITION TITLE: Report Specialist

REPORTS TO: Manager, Client report Solutions

WORK LOCATION: 3250 Bloor Street, Toronto, ON

 

Responsibilities

• Perform in-depth analysis of client/prospect HR and Payroll reporting requirements, combining various source materials into consolidated data, Coordinate the analysis and implementation of custom Tailored reports for Payroll clients
• Develop specialized products utilizing utility report programming, and provide technical support to a wide range of internal clients (Implementation/Sales/Service) as well as both Major & National clients
• Support client visits & conference calls (especially with National Account Reports) to discuss client report needs
• Consult with ADP associates as required
• Facilitate & coordinate the analysis and implementation of custom report projects from inception to completion.
• Consult with both Major & National Product Specialists in developing recovery routines for critical client issues, documenting results and communicate to other regions
• Assume responsibility for all special projects as assigned by Manager
• Participate in the development of proactive methods to assist the team in achieving performance standards
• Communicate issues to the Manager and initiate follow-up with other teams, departments and management as required
• Proven commitment to a team environment, demonstrating a positive approach and facilitating co-operation and effective feedback to ensure team and client satisfaction.
• Proven ability to work independently, while exercising sound judgment in escalation.
• Assists clients with troubleshooting of technical and report issues either via telephone or in person.

Required Knowledge, Skills and Abilities

• Crystal Reports writing experience
• Minimum college/university or equivalent work experience.
• Strong analytical skills demonstrating ability to comprehend complex technical requirements and
  translate them into a reporting product
• Demonstrated prioritization, organization, and time management, project planning and follow up skills.
• Superior verbal and written communication skills in both English and French, with the ability to probe, analyze, and document findings.
• Good working knowledge of accounting principles.
• Proven proficiency in troubleshooting complex technical issues using a variety of tools
• Strong working knowledge of various operating system environments
• Intermediate to advanced knowledge of Microsoft Excel and Word.
  • Excellent interpersonal skills.
  • Strong working knowledge of spreadsheet, electronic mail and word processing applications
  • Accurate

 

Preferred Knowledge, Skills and Abilities

• Minimum 2 years experience in programming related to payroll or accounting
• Minimum 2 — 3 years in Paytech CSR or IS at the Major Account level or higher or equivalent experience.
• Payroll and accounting background

 

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

 

ADP is an Equal Opportunity Employer.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.