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Payroll Team Leader

Bucharest, Bucharest 030167, Romania

Jobs Human Resources

Job reference #6170_8419896

Job Summary:


The role of the Payroll Leader is to ensure delivery of service excellence for clients through building and maintaining effective internal relationships; acting as a liaison for payroll-related processing. In addition this role will participate in system testing as needed, provide consultation to clients and others and as needed.


Responsibilities:


* Leading and managing Associates with regards to training, coaching, compensation, motivation, development and resourcing
* Maintain awareness and support of ADP policies and procedures
* Achieving internal client satisfaction
* Measure the effectiveness of people on different projects with particular attention to the respect of timing and process standards
* Resources Management
* Support BPI in process/best practices definition.
* Day to day management of the team through development of direct reports including management of recruitment and induction process, absence, appraisals, performance management, and training.
* Review and analysis Net Promoter Score (NPS) feedback and create management action plans, as appropriate
* Support team in process improvements.
* Carry out 1:1s, appraisals and performance reviews in line with ADP policy; create, support and monitor personal development plans for team members
* Detailed forecasting, capacity planning and resource management to ensure correct resourcing of operations
* Ensuring Associate skill and capability base meets work demand
* Delivering process improvement to drive operations effectiveness and efficiency
* Leading and working with other departments on cross-functional improvement projects
* Produce timely and accurate payroll- includes all interface and payroll processing activities;
* Ensure quality controls in the payroll process and update documentation- includes reconciliation of results and audit checks
* Act as day-to-day liaison with client designated contacts for payroll-related processing; Respond to client inquiries and take appropriate action ensuring timely review and resolution of issues. Work effectively across ADP France to resolve client issues. Maintain client payroll procedure manuals and business process documents
* Highlight and escalate relevant matters that may impact the running of client payrolls
* Knowledge of the contractual requirements and the payroll scope
* Ensuring that all team members respect the contractual requirements
* Audit work of other team members
* Monitor and report on payroll performance metrics related to assigned clients
* Maintain up to date knowledge and expertise of statutory legislation and ADP systems
* Manage client issues in CRM system and work with client and internal partners to classify, prioritize and follow-up
* Provide consultative advice, mentoring support and guidance to clients on payroll processes and changes, as well as area of expertise
* Analyse and resolve complex issues encountered within the team and/or client; Demonstrate strong analytical and error resolution skills for complex payroll environments
* Identify, recommend and implement process improvement methodologies that strengthen service delivery


Reports & Performance Metrics:


* Performing the Transaction monitoring as per the quality guidelines.
* Completing the transaction monitoring by reaching the minimum sample size agreed, and making sure all associates in production are covered.
* Conducting the new hire training according to the training matrix and defined timeline, making sure the ready for production and on the job tests are passed and archived.
* Complying with the established turn around time and frequency for reporting which support the team activity.
* Keep databases up to date.
* Outcome from internal and external audits.
* Continuous improvement with proved efficiency results, based on feedback received from stake holders and TLs/managers.



Education & Experience:


* Degree or Equivalent: Bachelor’s Degree
* Major Area of Concentration : IT / Business / Accounting


* Work Experience:
o Leader Payroll Specialist 8+ yrs



People Management:
o Team oriented/Team Player
o Customer Service Skills, Client focus
o Ability to Mentor and Guide other associates
o Interpersonal and Communication Skills, written, listening and verbal, in country of servicing and English



Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ID #4691 Location Bucharest, Bucharest 030167, Romania Industry Human Resources Type Full Time Role Payroll Team Leader Career Level Presence Office

Required Skills

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Communication
Organizational
Job Related
2 Languages
(Native)

Salary & Benefits

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Full Time /Month
Benefits

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