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Team Leader (e-Commerce/Digital Buying)

Florham Park, NJ 07932, United States

Jobs Implementation

Job reference #6170_8653176

Unlock Your Career Potential: Leadership at ADP. Are you innovative, creative, and enjoy challenging the norm? Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, we are driven by our customers’ success. With us, you’ll combine your analytic and project management skills with your ability to simplify complex information — helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring a Team Leader for our e-Commerce and Digital Buying unit. In this position, you’ll couple your expertise with our innovative solutions to support the team, providing guidance, insight and coaching to associates, as well as identifying opportunities for improvement.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

  • Helps to build, define, and transform the way we operate.
  • Problem solves with innovation and creativity.
  • Provides technical support to the team by answering their questions and resolving issues, including all areas pertaining to the Center’s operations. Stays abreast of system and service features, changes and enhancements.
  • Works with the Technical Support Specialists and/or other internal departments to ensure accuracy and total client satisfaction. Assist associates in researching complex issues and assist with resolution and communication. Works directly with clients to handle escalated issues.
  • Monitors various productivity and performance standards and ensures that established levels are achieved, especially during peak activity periods.
  • Participates in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed.
  • Identifies developmental needs and makes recommendations regarding the team’s training requirements. Works with Leadership to coordinate and even create training as needed to enhance productivity and performance levels.
  • Coaches associates to meet quality and productivity goals, using the quality monitoring system as appropriate. Provide direct feedback to associates on areas of opportunity to enhance client service.
  • Tracks errors and provides immediate feedback to help determine potential problems. Provides input into the performance appraisal process.
  • Serve as a resource for team members, based on a strong working knowledge of team’s responsibilities, goals and associates individual development plans and training needs.
  • Participates in screening, interviewing and onboarding of new associates.
  • Act as a backup to the Client Services Director
  • Escalates issues which may require intervention by the Client Services Director. May make operational decisions in the manager’s absence. Work directly with sales partners to provide solutions and support clients.
  • Facilitate Team Meetings and associate 1:1’s.
  • Performs duties as needed, especially during peak volume periods.

QUALIFICATIONS REQUIRED:

  • 2-3 years of experience and a proven proficiency in mentoring associates
  • Demonstrated ability to manage time and prioritize operational issues.
  • Must have the ability to effectively communicate to both clients and internal staff and work under pressure of time constraints.
  • Must be very detail oriented and PC literate.
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PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Bachelor’s degree or equivalent in education and experience
  • e-Commerce or Digital Buying experience
  • Technical aptitude
  • Client service focus
  • FPC or CPP
  • Start-up mentality
  • Ability to think outside of the box
  • Process improvement experience
  • Experience with Sales, Helpdesk, and Service Implementation
  • Creative
  • Analytical
  • Strong project management skills and the ability to multi-task
  • Ability to work as part of a team to accomplish tasks
  • Strong client relationship building skills
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
  • Ability to demonstrate learning agility and critical thinking skills


Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ID #4690 Location Florham Park, NJ 07932, United States Industry Implementation Type Full Time Role Team Leader (e-Commerce/Digital Buying) Career Level Presence Office

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Full Time /Month
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