The Operation Center of Expertise Leader will lead a team of 40 responsible for key operational aspects of Enterprise Learning. The leader is responsible for driving excellence in the area of learning technology, learning analytics, learning administration and marketing & communications. The team’s scope encompasses:

• Defining the global learning technology requirements and roadmap for ADP associates and clients, including the Learning Management System, Learning Portals, Training Environments and other technologies that assist learners and learning professionals.
• Provide efficient, effortless learning support including overall training coordination, vendor management, resource management (human, capital, and scheduling), catalog management, enrollment support, materials fulfillment, program coordination, and billing.
• Defining the learning analytics framework & tools (e.g., measurement models, survey developments) and complete the statistical & predictive analytics, reporting and scorecard development that provide insights that drive business decisions and demonstrate the value of learning interventions.
• Promoting the Enterprise Learning brand internally and externally through communication strategy, industry recognition, and collateral development and distribution.

This position partners closely with all areas within global Enterprise Learning to ensure the appropriate learning resources are available for successful project completion and to identify opportunities to share best practices and ensure learning technology is aligned. Adheres to established Service Level Agreements (SLA)..

What your day to day looks like:

Staff Management: Recruits, selects and manages the Operations CoE team. This role will assign roles, responsibilities and projects. Conducts performance appraisals and makes compensation decisions. Provides coaching and mentoring and supports continuous learning and staff development that enhances individual performance and team capabilities.

Program Management: supports resourcing for learning events and delivery. Provides leadership to execute the training programs; plans, monitors, and adjusts learning and development programs as needed. Actively promotes L&D and its learning opportunities and the value L&P brings to the organization–on both business and learner levels.

Learning Technology Advancement, Adoption, Maintenance & Support: Partners closely with external industry contacts, ADP Innovation Lab and Global Product Technology (GPT) to regularly recommend and implement learning technology innovations and advancements. Leads change management, adoption and marketing of new tools and technology. Responsible for the team that builds and maintains the learning environments, including LMS, Virtual Learning, VDI and training databases, and provides technical support to internal users.

Training Administration: Directs team in providing training coordination and administrative services that would include, for example, scheduling, enrollments, cancellations, procurement, inventory control, billing and training room set up and maintenance. Establishes and ensures adherence to policy, procedure and standards which reflect the needs of the organization and accepted training industry practices.

Learning Analytics: Responsible for developing and executing on L&P’s learning measurement strategy. Leads the team responsible for collecting and analyzing ADP client and associate learning data and responsible for gathering learning metrics and reporting to stakeholders. Ensures team has the framework, tools and capability to provide predictive and prescriptive analytics and l provide clear and convincing communication of how learning programs affect business success measures and objectives.

Vendor Management: Manages the team responsible for the management of all L&P vendor relationships as needed.

Budgeting: Forecasts and manages to Operations CoE budget including the management of all technology investments, third party relationships, license agreements, etc.

Relationship Management: Builds and cultivates relationships within the Enterprise Learning organization as well as other areas of ADP, such as GPT and IDS, critical to the success of this position.

Qualifications:

• Bachelors Degree or Equivalent in Education and Experience, areas of concentration, Operations Management or Business Administration or equivalent in education and experience required.
• 15+ Years of Experience including 10 + Years People Leadership (direct or indirect)
• Experience leading learning service operations with P&L influence.
• Experience managing technologies, tools and environments leveraged by learning or similar organization.
• 7 — 10 years of experience in leading large global teams in a matrix environment.
• Expertise in Learning Analytics and related technology
• Leads by influence through others
• Inspirational leadership with a passion for assessing, hiring, developing and retaining talent
• Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment
• Negotiates and influences the options of others within the business unit and in external organizations; exercises sensitivity to the audience

• Collaboration, Adaptability, Innovation, Performance Management, Stakeholder Management, Talent Development, Client Service, Professional/Technical Expertise.
• Navigating and managing matrix relationships
• Leverages data to make strategic business decisions