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Relationship Manager

Mulgrave, VIC 3170, Australia

Jobs Relationship Management

Job reference #6170_8357114

Position Purpose : Develop and maintain effective client relationships within an assigned portfolio to ensure the provision of products and service offerings are in line with client expectations. Responsibilities include the management of client accounts with a wide array of products and services spanning multiple businesses. You will focus on thorough understanding of client’s business in order to effectively influence strategic direction of current and future needs.

Key Responsibilities : The primary objective of the role is to drive initiatives, projects and programs in order to achieve year to year growth of the 3Rs strategy of Retention Referenceability and Revenue Retention.

  • Implement and execute a strong retention strategy for new and existing clients to achieve set retention targets
  • Ensure ADP client portfolio is fully aware of any product developments, enhancements or legislative changes
  • Collaborate and keep internal stakeholders informed to ensure ADP and client needs are achieved
  • Achieve Relationship Manager client retention targets
  • Proactively respond to and directly liaise with all internal stakeholders to resolve any significant client escalated issues
  • Maintain responsibility for resolution of client issues Revenue
  • Proactively build and maintain a strong and productive network of existing client relationships whilst ensuring focus on quality and profitability
  • Maintaining a core understanding of each client’s business to meet their needs and capitalise on new opportunities.
  • Achieve Relationship Manager new leads targets
  • Achieve year on year revenue growth for clients within client portfolio
  • Protect recurrent revenue by regularly reviewing all contracts to ensure profitability and quality
  • Identify opportunities internally with Sales, Managed Services, Implementation, Legal, etc. to deliver superior solutions to clients, whilst proactively cross-selling the ADP’s products and services
  • Develop new networks and leverage existing relationships to generate further leads and new clients
  • Establish and manage the relationship between ADP and the client, applying and adhering to the ADP Client Management Plans and Guidelines
  • Proactively ensure that client portfolio contains a diverse range of referable clients
  • Ensure that Client referability is maintained and up to date
  • Maintain client referability target within client portfolio
  • Other Duties from time to time as requested or required and not limited to the above

ADP Leadership Expectations:

Business Leadership

Strategy and Planning: Answers the question “Where are we going?”
Results Accountability: Focuses on ensuring we attain objectives
Financial Management: Applies understanding of ADP financial levers to achieve business results

People Leadership

Impactful Communication: Flexes Communication methods to engage with people
Building Talent: Deliberately builds capability for short and long term Relationship Building: Develops internal and external relationships required for success

Market Leadership

Client Focus: Explicitly factors client perspective into decision making
Outside — In Perspective: Understands and acts upon trends in the external market
Bias for Growth: Takes bold action to strengthen business results

 

 

Skills
End to end Relationship Management
Product Knowledge
Stakeholder Management
Business Acumen
Business Development
Results Accountability
Risk Management
Solution Focussed
Planning and Allocation
Service Excellence

Experience :

  • Proven relationship management experience in the service industry within a professional corporate environment.
  • Demonstrated track record of successful relationships and strong client retention with a range of small business to large corporates
  • Exceptional communication and interpersonal skills
  • Sound business acumen experience and demonstrated focus on creating quality results and profitability for clients and ADP concurrently.
  • Proven ability to think outside the box to generate new and viable opportunities to improve relationships and increase profitability
  • In-depth analytical, reporting and strong metric experience
  • Preference for Payroll, Time and Attendance and / or HCM industry knowledge
Qualifications /Certifications : Tertiary qualification in a business related discipline


Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ID #4666 Location Mulgrave, VIC 3170, Australia Industry Relationship Management Type Full Time Role Relationship Manager Career Level Presence Office

Required Skills

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Communication
Organizational
Job Related
2 Languages
(Native)

Salary & Benefits

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Full Time /Month
Benefits

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