Job reference #6170_8608992
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
POSITION SUMMARY:
Coordinate the services performed by the team, monitoring the results in relation to the contracted scope, diagnosing non-conformities, training and promoting actions to ensure the quality of services and customer satisfaction.
RESPONSIBILITIES:
- Monitor and guide the implementation of operational activities of the company in accordance with the service level agreement.
- Diagnose, analyze and report non-compliance, taking the necessary corrective actions, optimizing customer service.
- Administer the training of customers and employees in the use of the product and service model.
- Monitor the behavior of the area indicators and develop effective action plans.
- Coordinate actions related to mitigation or elimination of operational risks.
- Coordinate processes and projects for improvement of services.
- Perform people management, ensuring training employees through training programs and management skills, conducting periodic evaluation and feedback.
- Plan Operational Capability (operational and technological resources) in line with the business volumes generated and / or expected.
Â
QUALIFICATIONS REQUIRED:
Â
- Education: College graduates in Business Administration, Economics, Accounting or correlatas. Expertise in project areas.
- Minimum experience in the area: five years.
- Expertise: SAP system, Office suite, project management and people; labor and social security legislation, accounting rules, tax assessment, leadership, communication and persuasion skills.
- Skills: organization, interpersonal skills, flexibility and proactivity.
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
