Job reference #6170_8566086

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. 

Insightful Expertise is a core value at ADP. In National Account Services, it’s one of the reasons the world’s largest companies – including 80% of the Fortune 500 – count on our solutions. We bring the proven expertise and responsiveness of one company and one team dedicated to unparalleled partnership and an unwavering relationship with our clients. We are a passionate partner committed to their success – and are looking for like-minded individuals who want to be part of our winning team. 

Client support at ADP. It’s all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace. 

The NAS HR & Payroll Configuration Representative isresponsible to configure ADP’s Human Capital Management products and payroll engine per client requirements for National Accounts implementation and migration projects. Individual must possess strong analytical, functional and technical skills to complete assigned tasks. This role demands a thorough understanding of ADP implementation methodologies, implementation tools and deep knowledge of ADP’s products. Human resources and/or payroll domain knowledge and/or experience are also considered very beneficial. 

• Provides configuration services for Human Resources and payroll utilizing defined processes and workflow, tools and deliverables to design solutions for various project tasks resulting in high quality deliverables.
• Uses analytical skills to evaluate delivered configuration documentation to insure solution is feasible and adheres to best practices.
• Understands products, tools and processes to enable basic troubleshooting and/or error resolution when required.
• Good AutoPay knowledge and understanding of an impact of individual items on the overall payroll setup for the client
• Possesses advanced knowledge of ADP HCM products and builds test scenarios to test configuration
• Uses excellent communication and facilitation skills to advise and influence Implementation teams or Client.
• Possesses basic technical knowledge of automation tools to be able to build automation around configuration of web based applications and for automated Testing.
• Flexibility to work in different time zones and take on new assignments.
• Acts as a collaborative member of the ADP project team and is able to build trusting relationship with peers, partners and leadership.

REQUIREMENTS: 

• Fresh Graduates are highly encouraged to apply.
• Candidate must possess at least High School Diploma, Vocational Diploma/Short Court Coursed Certificate, Bachelor’s Degree, any field
• At least 6 months to 1 year BPO/Shared Services experience, general office, customer service and/or data entry experience.
• Above average verbal and written communications skills, analytical and problem solving skills.
• Proven experience using the telephone in a high volume environment.
• Basic knowledge of math, ability to work with numbers.
• Experience in managing coordination with internal stakeholders (Client side) and customer (Consumer side) transaction is highly preferred
• Project management and involvement in a continuous improvement initiative is preferred
• Understanding of HR processes and timelines as well as US Payroll and Benefits exposure is a plus
• Working knowledge of MS Office, web-based databases and resources and other applications is a must
• Proficient in speaking and writing in English; ability to communicate to all levels of Associates across all media

COMPETENCIES: 

• Strategy and Planning; ability to manage multiple Clients in different stages of solution and ensure that all data secured are accurate. Offers insight to stakeholders that is useful in the impelementation of Clients’ strategy.
• Impactful communication; strong understanding of the client’s needs and open to collaborate and build relationships to all contacts. Confidently express thought concisely and accurately to all
• Time-bound; maintains focus and overcomes obstacles to complete work within deadlines. Uses time and resources efficiently to finish a project while exceeding expectations.
• Client-focus; provides input to improve processes and procedures in accordance to the Client/Project needs. Intent to learn more to improve domain knowledge and technical competency.

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions. 

      ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.