Job reference #6170_8581247
ADP is hiring a GlobalView Manager, Canadian Payroll. In this position you will be responsible for ensuring the Payroll Specialists are applying consistent methodologies and meeting GlobalView’s SLA. This person will ensure activities are performed in a manner that meets ADP and/or client requirements while adhering to ADP standards. He/She will review and define methodologies or processes and ensure Payroll Specialists are trained following GlobalView requirements, including Stellar Services.
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At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
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We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
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RESPONSIBILITIES:
* For Payroll Specialists, create, review, develop and communicate standards, processes that ensure ADP meets or exceed ADP contractual requirements within the groups and adhere to GlobalView & ISAE 3402 standards.
* Ensure Payroll Validation Process is consistent and accordingly applied
* Work closely with SSC Team Leads and HR in order to ensure Payroll Specialists are recruited and trained consistently according to GlobalView standards.
* Ensure all Payroll Specialists have the appropriate training planned as defined in the job description (GlobalView tools, Stellar Services, ticket management, core business processes, SLA awareness…).
* Review training plans and advise Team Leads on consistent and ongoing improvement in coordination with Global Education Services.
* Act as advisor whenever relevant in recruitment processes for Payroll Production
* Identify Talent, work with Team Leads and HR ensuring appropriate development plans are created. * Monitor attrition to be aligned with GlobalView goals, if discrepancies exists propose corrective actions.
* Monitor day to day operations to ensure Payroll Specialists perform in accordance to the defined role and meet our SLAs.
* Monitor escalations for Managed Service clients and work with service team to resolve
* Effectively and consistently manage process changes (including roll out and communication).
* Constantly monitor ticket responses (quality & SLAs).
* Ensure on going coordination – With Application Support and Payroll Production process owners / leads (knowledge sharing, best practices, talent management, shared contribution to FAQs and KM database.)
* With counterpart in Shared Service Center. (knowledge sharing, best practices)
* Work with Global Enterprise Solutions team, Subject matter experts and Team Leads to assure implementing training for country specifics and readiness for on boarding new clients.
* Participate as required in cross regional activities, workshops etc. aiming at sharing and improving on current processes and practices.
* Performs other related duties as assigned.
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QUALIFICATIONS REQUIRED:
* Over 5 Years, Up to 8 Years of Directly Related Experience
* At least 5 years of experience managing payroll production teams
* Bachelor’s Degree or its equivalent in education and experience
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ADP is an equal opportunity employer.
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Note to Job Seekers:
Please note that any offer of employment will be conditional upon a background check, including a criminal record check.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Process driven / experience in deploying process across multiple teams
- PCP or CPA designation
- SAP CRM or knowledge and practice of other Client Relationship Management tools
- Perfect understanding and practice of payroll processing procedures
- Fluency in English (oral and written)
- Strong client service orientation
- Good analytical skills
- Ability to work in a team environment
- Excellent verbal and written communication skills
- Strong initiative and enthusiasm
- PC literate (Windows, Excel, Word)
- Very good understanding of ADP applications, payroll procedures
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
