Job reference #6170_8638687
ADP is hiring a an Associate End User Support Technician. The End User Support Technician will be the first point of contact for all technical support requests submitted to the ITSC. Requests for service intakes will include telephone calls, emails, self-service tickets or walk-ups. The TSA will provide quality desktop support and/or field support in a fast-paced Microsoft Windows environment. The TSA may also participate in hardware deployments and software rollouts. The TSA will exercise discretion and independent judgment on a daily basis in the provision of high-quality technical and customer support services while adhering to committed service level guidelines.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, – Social Responsibility.
RESPONSIBILITIES:
- Provide hardware/software problem determination and resolution.
- Provide hardware/software installation and configuration.
- Active Directory Administrative functions including rights correction issues and password administration.
- Listen, understand and articulate the business value and impact of technical and non-technical information in both written and oral formats to customers, peers and/or management in a one-on-one or team context.
- Prioritization of work requests with sense of urgency to ensure SLA compliance.
- Ensure correct documentation of all work into CA ticketing system.
- Ensure appropriate identification and provision of escalation if required.
- Participate in rotational on-call support as required.
- Performs other related duties as assigned.
- Potential travel associated with project management
QUALIFICATIONS REQUIRED:
- A+, MCP, MCSA Certifications
- Up to 1 year directly related experience
- Customer service experience required
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Associates Degree with major area of concentration in Computer Science or Computer Information or Equivalent in Education – Experience preferred
- Ability to understand the level of technical knowledge among a diverse client base and handle them appropriately.
- Proven ability to be self-motivated within a cooperative team environment
- Ability to handle multiple tasks at one time.
- Demonstrate excellent analytical and technical problem solving skills
- Self-motivated within a cooperative team environment
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
