Job reference #6170_8555279

In the Managed Service Decidium C / S customer service department, you represent the heart of IS Pay expertise as part of our MANAGED SERVICES service commitment. On the principle of collective management, and on the scope of Offers Modeled C / S you must:

Produce the benefit:

• To receive the requests, and to validate the completeness,
• Explain and justify the calculation results,
• Support the maintenance of customers’ payroll regulations,
• Formalize its actions and return the expected deliverables,
• Contact the customer directly as soon as a request requires it.
• Maintain and evolve the Information System:
• Master the information system in order to ensure a consistent configuration and always favor model solutions that rely on the best practices identified by our customers.
• Keep up-to-date skills (follow-up training, e-learning, best practices workshops, documentation, wiki, …).

Being able to ensure punctual operation in project mode:

• To evolve the IS,
• Conduct action plans on targeted Clients, in direct contact with the client, and for the defined duration of its resolution. Thus, the customer has your telephone contact and is likely to be in direct interaction with you during this resolution,
• Make the link with the other contributors SI (GAP, GTA, Declaratives, GDP, …).

Contribute to the improvement of the processes (internal and Customers):

• In a constructive way, to favor the improvement of the processes and inter-processes by proposing ways of improvements. Take charge of creating or writing associated procedures,
• Assist his colleagues in the area of ​​expertise of which he is an expert. Apply and enforce pooled procedures and contribute to customer engagement.
• You are a key player in fulfilling our commitments in handling corrective and evolving client parameter requests, especially through your contribution to the implementation of the fleet PAIE portfolio management strategy. of Managed Service Decidium C / S customers. The quality and timeliness of the delivery of the payroll settings requested by our Managed Service Decidium C / S customers is based on the performance of the collective of expertise that you are involved in.

Required knowledge:

• Functional knowledge of the offer
• Knowledge of Payroll
• Mastery of the SIEBEL tool in collective organization
• Knowledge of tools (BIZ, ACE, Zpp Test, …)

Necessary skills:

• Know how to work in a team,
• Transversal Mastery of the ADP IS
• Ability to integrate evolutions and their impacts
• Know how to manage your time and emergencies
• Ability to communicate orally and in writing
• Know how to analyze and reformulate a request

Required qualities :

• Great sense of customer relationship
• Great sense of organization and priority management
• Ability to work in a team and collective management
• Marked opening in functional transversality (Payroll, GTA, GAP)

 

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.