Job reference #6170_8470680

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

Service Excellence is a core value at ADP. In our Small Business Services division, we are committed to providing accurate, convenient, risk-free payroll, tax processing and integrated business solutions for small businesses across the US. Did you know that over 95% of our small business clients are not only satisfied with ADP’s services but would recommend ADP to someone else? How would that kind of success impact your career?

Client support at ADP. It’s all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.

The Canada SBS ES Input Analyst receives Canada payroll data, including hours and earnings and basic employee data, via phone, fax, or electronic form and processes it with ADP’s processing system. Through the use of Stellar service and first-call resolution, the CSR audits payrolls for accuracy and answers basic client questions regarding Canada payroll including processing procedures and taxes.

• Answers incoming client (business-to-business) calls and/or makes outbound telephone calls to clients with high focus on Stellar service and first-call resolution. Enters payroll data received via telephone and fax into the payroll processing system. Completes all required information accurately and timely to ensure an accurate payroll for the client. Updates client information as necessary. The position puts high emphasis on quality service with targeted inbound service level scores at 80% or above.
• Answers basic client questions regarding payroll including processing procedures, deduction/earnings setups, and taxes. Identifies clients that have not submitted their payroll information as scheduled. Refers complex questions/issues to Client Services for follow-up and resolution. Also reviews payrolls and verifies that information is correct prior to processing. Corrects any terminal errors and determines cause of error(s). The CSR has a target of 99.5% accuracy as a percentage of payrolls processed.
• The CSR is held accountable for a client retention target of 92.4%
• Other related duties as assigned.

REQUIREMENTS:

• Graduate of business discipline preferred or equivalent in work experience.
• 1-3 years of general office, customer service and/or data entry experience.
• Proven experience using the telephone in a high volume environment.
• Basic knowledge of math, ability to work with numbers.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.