POSITION SUMMARY
The Relationship Manager promotes and manages effective relationships with AVS (Added Value Services) clients. As the liaison with the client and as a client advocate, the Relationship Manager is the key contact within the senior levels of the client’s organization. Understanding the clients’ short and long term goals, the Relationship Manager serves as a facilitator of prospective new business, new feature/product opportunities, and creates /executes on an account strategy that assists in delivering a value based relationship with each client.

 

RESPONSIBILITIES:
* Coordinates with internal and external resources to ensure client issues are addressed and resolved
* Has responsibility for client retention, satisfaction, reference ability, and revenue/profitability growth
* Responsible to build and grow strategic relationships with BPO’s/Service Provider and high profile, Large revenue clients
* Negotiates operational issues and contract opportunities at the BPO/Service Provider and client executive level
* Partnership with Sales and coordinate securing additional business opportunities
* Partnership with business consultants and sales leadership to provide updated sales tools to accelerate sales volume
* Focuses on securing contracts and service level agreements with the BPO/Service Provider and business
* Engages client decision makers to understand client vision and goals in outsourcing through ADP
* Engages client during implementation and throughout remainder of client life cycle
* Coordinates efforts with the Program Manager
* Executes quarterly Account Reviews with client executives
* Up to 35% travel
* Remote possibility

 

Qualifications:
* Education: BS/BA in Business discipline or the equivalent in education and experience
* Minimum of 5 years of servicing large National Account size clients in related industry in the area of professional services, system implementation and/or client service for HR, payroll or finance systems

Preference will be given to candidates who possess the following:
* Experience working with a highly motivated and dynamic sales organization
* Demonstrated ability to engage and influence senior executive levels within client organizations and third parties, resulting in a consultative relationship
* Strong financial and business acumen
* Excellent verbal and written communication skills as well as demonstrated proficiency with time management and conflict resolution is necessary
* Has an understanding of the full suite of product offerings (Employment Tax, Wage Garnishment, Unemployment Claims, Employment Verification, Wage Payments, & Tax Credits) and knows where to escalate to get the client additional information
* Experience in managing service recovery
* Prior tax experience
* Payroll experience and CPP is a plus
* Strong industry knowledge

 

NOTE To Candidates (Please read thoroughly before applying): Before you apply to this role, please consider if you have in depth experience working with Large Enterprise level Clients with Millions in Revenue and have Strong Negotiation skills and Account Management background working with Flag-ship client accounts? Do you have experience working with C-Suite executives and experience presenting to same? Demonstrated knowledge in these core areas is vital to consideration for this role and for success. You must also be willing to travel out of state at least 30-50% of the time on average and be near to a major Airport. Clients could be in several major metros (Chicago, Boston, Dallas, Austin, Atlanta, Minneapolis, Philadelphia, Cleveland, Seattle).