Job reference #6170_8643454
- Act promptly and effectively within prescribed service levels to ensure World Class Service delivery
- Receive and respond to daily inbound telephone inquiries from employees and management with the goal of resolving the customer’s concern on the first contact
- Effectively utilize CRM tool to access individual employee account information, corporate client data and issues management
- Identify sensitive customer concerns and escalate to the Team Leader, when necessary
- Make outbound calls to clients and other shared service providers internally at ADP or externally at client vendors (e.g., client benefits service centers)
- Document calls and issues in CRM tool
Provide information to clients via fax and outbound email (e.g., forms)
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
