ADP is hiring a Global View Senior Payroll Specialist. In this position you will produce the payroll for clients; acting as their liaison for payroll-related processing. In addition this role will participate in system testing as needed, provide consultation to clients and others and as needed.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

• Produce timely and accurate payroll- includes all interface and payroll processing activities.
• Ensure quality controls in the payroll process and update documentation- includes reconciliation of results and audit checks
• Act as day-to-day liaison with client designated contacts for payroll-related processing.
• Respond to client inquiries and take appropriate action ensuring timely review and resolution of issues.
• Work effectively across GlobalView and ADP business groups to resolve client issues.
• Maintain client payroll procedure manuals and business process documents
• Highlight and escalate relevant matters that may impact the running of client payrolls
• Process relevant tax forms for employees
• Conduct timely and accurate processing of cyclical events including month-end, qrtr-end, and year-end activities; Balance client data for QTR and YE
• Audit work of other team members
• Monitor and report on payroll performance metrics related to assigned clients
• Participate in testing and validation as required for product updates, configuration changes, and cyclical processing events (such as yr end).
• Assist implementation during testing phases/parallel processing/UAT
• Maintain up to date knowledge and expertise of statutory legislation and ADP systems
• Manage client issues in CRM system and work with client and internal partners to classify, prioritize and follow-up
• Provide consultative advice, mentoring support and guidance to clients on payroll processes and changes, as well as area of expertise
• Analyze and resolve complex issues encountered within the team and/or client; Demonstrate strong analytical and error resolution skills for complex payroll environments
• Identify, recommend and implement process improvement methodologies that strengthen service delivery
• Lead – develop, organize and lead team, including coaching, training, monitor and manage work activity.
• Resource planning and scheduling. Input into interview and selection process.
• Participate and provide input on developmental/performance activities of team.
• Provide training, guidance, and mentoring of team members to develop and improve individual skills while increasing team performance.
• Act as manager when assigned.

QUALIFICATIONS REQUIRED:

• 5-8 Years of Directly Related Experience
• Bachelor’s Degree or its equivalent in education and experience with a Major Area of Concentration in IT/Business

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• SAP certification or equivalent SAP work experience
• Payroll industry, process, and country-specific knowledge and expertise
• Ability to use ADP systems and processes accurately and consistently; “SAP” HR/Payroll expertise
• Customer Service Skills, Client focus
• Interpersonal and Communication Skills, written, listening and verbal, in country of servicing and English
• Troubleshooting/problem resolution skills
• Ability to organize, prioritize and multitask
• Team oriented/Team Player
• Ability to work under pressure while maintaining deadlines
• Analytical ability
• Attention to detail
• Ability to Mentor and Guide other associates