Job reference #6170_8645470
ADP is hiring a Manufacturing Industry, Technical Support Analysts for the National Accounts market. In this position you will be responsible assisting ADP customers in the manufacturing industry to solve their labor productivity, costs and scheduling needs.
This position will work directly with our clients to develop and implement processes to ensure that we are effectively implementing and supporting clients in the WFM manufacturing industry. The position is responsible for collaborating with cross-functional teams to help drive sales, streamline implementation and provide escalation support for ADP’s manufacturing clients.
Results will be measured by performance against target for areas of responsibility.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
- Work with ADP customers to solve business challenges specific to the manufacturing market
- Assist with sales education and coordinate training efforts relative to manufacturing industry product sales
- Create and deploy customer support best practices for the vertical area of responsibility
- Provide direct support for escalated customers
- Act as the vertical product/industry liaison to Sales, Implementation and Support
- Act as an advisor to the Product Management group to ensure effective vertical positioning of WFM solution set
- Assist in the creation of vertical presentation/demonstration materials
- Travel to different geographic areas to participate in joint end user calls as the ADP industry expert
- 40% travel required, including overnights
- Attend appropriate industry trade shows
- Perform other related duties as assigned
QUALIFICATIONS REQUIRED:
- 5+ years of experience working in the manufacturing industry in a leadership, finance or operations capacity
- Experience creating manufacturing business processes, setting labor standards and working with Enterprise Resource Planning (ERP) systems
PREFERRED QUALIFICATIONS: Preference will be given to candidates who also have the following:
- Experience working with the Kronos or ADP workforce management solution
- Previous business services and/or business software experience
- Excellent verbal, written communication and presentation skills are required
- Ability to conceptualize, negotiate and sell ideas internally and externally is essential
- Ability to generate and implement concepts, ideas, and plans while functioning in a flexible, constantly changing environment is necessary
- Must be a strong team player
- Bachelor’s Degree in Engineering or Business Administration
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
