Job reference #6170_8082376
Unlock Your Career Potential: Client Service at ADP. It’s all about enabling our customers to be more effective employers. Our Client Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they’d recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today’s increasingly competitive global marketplace.
ADP is hiring an Associate Client Support Consultant. In this position, you’ll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You’ll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, – Social Responsibility.
RESPONSIBILITIES:
- Provide customer support through incoming calls
- Respond to inquiries regarding ADP products
- Answer client non-technical questions regarding payroll, HR and PC navigation (training will be provided)
- Conduct correspondence with customers and representatives
- Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities
- Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
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QUALIFICATIONS REQUIRED:
- Bachelor’s degree required
- No previous experience required
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Related Searches: Entry-Level, Customer Service, Data Entry, Consulting, Resume, Interview, Job Description
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Bachelor’s Degree, May 2018 undergraduate preferred
- Between one and five years of customer service work experience
- Demonstrated ability to provide positive results with professionalism and a strong focus on client satisfaction.
- Previous experience working with clients in a fast paced, complex, deadline-oriented service environment (such as retail, restaurant, banking, etc.) is a plus.
- Effective verbal and written communications skills required, along with good interpersonal skills and ability to contribute in a team environment.
- Ability to work under the pressure of time constraints and to prioritize your work-load and commitments.
- Must be able to work flexible hours during peak processing periods, including calendar year-end.
- Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP
- Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
