Job reference #6170_8429166
ADP is hiring a Tax Credit Loss Prevention Operations Manager.  The Operations Manager – will manage and oversee processing services within the ADP Tax Credits Operations area to ensure that all clients receive service that meets/exceeds performance standards. This position will work closely with inter-departmental groups with the goal of identifying, documenting, facilitating, and coordinating projects that will increase client experience, drive efficiency, and maximize tax credits.
The Operations Manager will be responsible for managing the tools and processes utilized within Operations. Additional responsibilities include working with Sr. Leaders to review processes, policies, and procedures. This Manager will directly supervise associates reviewing and processing state agency correspondence and should provide growth and promotional opportunities with a goal of higher than industry standard employee retention.
We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
Responsibilities:
- Responsible for team department expense, resource forecasting and skill set mix needs and adjust forecasts to changing product demands and client business cycle demands. Provides updates to business partners on status of productivity, adherence to budget and timelines, and other key metrics to demonstrate effectiveness and efficiencies within the department
- Ensure client and state processing goals are met and exceeded
- Research and evaluate like functions outside of ADP and determine best practices that can be brought into the BU to achieve greater results.
- Drive initiatives to continuously improve the quality and speed of the services being offered.
- Proactively drives the program to achieve better results.
- Ensures processes and programs are effective and make recommendations for improvements.
- Works across Domain Leaders, Delivery Managers, Service Leaders to ensure overall workflow, process, and delivery goals meet business and client requirements.
- Maintain relationships with Product Management and Development to drive requirements into the products to increase efficiencies.
- Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
- Bachelor’s Degree or equivalent in education and/or experience
- 3 years of directly related experienceÂ
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- People Leadership
- Excellent collaboration, organizational, time management, and problem solving skills and the ability to work accurately and meet deadlines with frequent interruptions.
- Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
- Ability to work and thrive in a team environment, focused on achieving results
- Excellent research skills
- Ability to maintain cooperative working relationships with all levels of management
- Ability to assess team members’ performance and provide motivational support
- Ability to work both independently and as part of a team
- Strong client relationship building skills
- Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
- Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
- Proficient using Microsoft Office
- Proficient in the latest web technologies and working knowledge of various operating systems
- Understanding of payroll systems and benefits practices, applications and client systems.
- Prior leadership training
#cb
#LI-AH1
#LISERVICE
Â
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
