Job reference #6170_8630915
Unlock Your Career Potential: Leadership at ADP. At ADP, we’re passionate about leading the way in Human Capital Management. Through leading-edge innovation, we’re quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you’ll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.
ADP Tax Credit Services: With a large team of tax experts, ADP Tax Credit Services (TCS) has been a leader in securing tax credit and economic incentives for corporate clients for over 30 years. ADP TCS offers customized turnkey tax solutions for companies looking to take full advantage of the many tax credits and incentives that are available via federal, state, and local programs. ADP TCS has assisted thousands of companies in the areas of Federal Hiring Credits, State Tax Incentives and Credits, Economic Development Services, Location Advisory Services, Research and Development Incentives, Sales and Use Incentives and Recoveries, Training Grant Programs, the Purchase and Sale of Tax Credits and Net Operating Losses (NOL) and State Specific Grant Programs.
ADP is hiring a Senior Client Relations Manager. In this position, you will develop and enhance strategic business partnerships by building trust with our clients’ key decision makers to drive client retention and improve loss prevention. You will develop a complete understanding of our clients’ business objectives, strategic objective and requirements to proactively demonstrate and deliver increased value through the life cycle of the client.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
- Develop and maintain effective client relationships to ensure the provision of products and service offerings are in line with client expectations. Key ADP contact for client decision maker. Responsibilities include the management of client accounts with a wide array of products and services spanning multiple businesses. Focus on thorough understanding of client’s business in order to effectively influence strategic direction of current and future needs.
- Client Relationship: Key ADP Contact for the client’s decision maker and/or the senior executive responsible for the ADP TCS relationship. Engages client during implementation and throughout the remainder of client life cycle. Responsible for client retention, satisfaction, reference-ability and compliance/revenue/profitability growth.
- Engages client decision makers to understand client vision and goals for Tax Credit Services. Identifies new service and/or product opportunities. Communicates and promotes key ADP initiatives: i.e…. User Groups, Product Announcements/Enhancements. Uses surveys and/or promotes client participation in focus groups to solicit feedback on product and/or service initiatives.
- Client Meetings: Executes quarterly account reviews with client executives. Collect, schedule and present data for monthly reporting, including challenges, trends, highlights, action plans, account status and planning. Regularly provides client with additional product and services information to increase account revenue. Develops presentations outlining products/service benefits in conjunction with clients’ strategic plans.
- Internal Communications: Key liaison with all ADP entities to proactively communicate and monitor service and product issues. Manage activities of functional team members to ensure delivery of optimal service, client satisfaction, retention, and profitability.
- Contract Administration: Ensure Master Services Agreements (MSA) are in place and negotiated before they expire. Accountable for contract negotiation.
QUALIFICATIONS REQUIRED:
Education: Bachelor’s degreeÂ
Experience: 5+ years of related sales, consulting, business development, account management, marketing, or other experience related to the job duties above.
 Preference will be given to candidates who have the following:
- MBA, JD, CPA or advanced degree in Accounting highly preferred.
- 2 years of corporate federal and/or state tax credit and incentive experience.
- Demonstrated ability to comprehend complex tax concepts and effectively apply tax knowledge to maximize client needs.
- Knowledge and/or experience related to corporate business structures, operations and Tax/Financial concepts.
- Ability to communicate effectively to all levels of internal and external contacts verbally and in writing.
- Ability to work both independently and as part of a team.
- Strong client relationship building skills.
- Ability to recognize basic procedural issues as they arise and escalate to the appropriate level.
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
