Job reference #6170_8409813

ADP is hiring in Client Services, an Associate Renewal Specialist for Health & Benefits. In this position, you will work with a team of client management experts to ensure client satisfaction. From proactive outreach to product escalations, you will be the day-to-day contact with our clients, enhancing the relationship, building trust and securing a long-term relationship.

 

Unlock Your Career Potential: Relationship Management at ADP. Relationships matter. That’s why at ADP, one of the world’s largest providers of workforce solutions, we have an entire team dedicated to developing and enhancing our client relationships. From day one, we start by taking the time to understand our clients’ business and their unique needs. From there we work to build and maintain a high level of trust that drives satisfaction levels unheard of in our industry. Do you have a passion for working directly with clients to maximize their success? If so, we have the role for you.

 

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

 

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

 

RESPONSIBILITIES:

• In this service role, the primary focus is the retention of our existing client base through providing a memorable client experience such as quoting, remarketing, renewing and recommending of all ADP product types.
• Responsible for all communication with our small business clients regarding annual group health policies that include but not limited to Medical, Dental, Vision, Life, STD, LTD, and Chiro.
• Develop strong, positive relationships with clients by providing strategic support of their initiatives
• Proactive reach out to an assigned book of business to understand client’s strategy for the year’s renewal.
• Build and enhance business partnerships by building trust with key client decision makers.
• Maintain effective client relationships by ensuring product and service offerings are in line with client expectations
• Apply industry and practitioner knowledge to understand and support client business objectives
• Maximize retention by working with the client and ADP management to resolve any issues that arise and are in our control
• Act as a liaison between client and ADP, collaborating with other ADP teams including Product Management, Implementation, Sales and more
• Work with all insurance carriers on the client’s behalf.
• Perform other related duties as assigned

 

QUALIFICATIONS REQUIRED:

• Minimum of two years of experience in client support related to life & health insurance
• High School diploma

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Life & Health Insurance License
• Bachelor’s degree strongly preferred
• Strong client relationship and interpersonal skills
• Excellent verbal and written communication and platform skills
• Results-oriented, organized, and able to multi-task
• Deadline-oriented
• Comfortable working in an office environment
• Previous benefits experience preferred
• Microsoft Office Suite knowledge (Outlook, Excel, Word, etc.) preferred

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.