Job reference #6170_8577095
ADP is hiring a Client Support Administrator I. Works with client service team to service clients within a Service Center environment. Performs administrative duties and front desk functions. Provides answers to basic questions and service requests from clients. Acts as a critical link between the region and the client through effective communications, both verbally and in written format. Escalates problems and issues appropriately.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
- Responds professionally and timely to client incoming phone calls via the ACD call routing, web inquiries, e-mails and or faxes from applicable client base.
- Works with various regional departments as needed to effectively resolve problems and client concerns regarding service inquiries including, but not limited to new or additional contact changes, online changes fro company set-up, training class enrollment.
- Makes follow-up calls to client when needed. May handle proactive welcome calls/e-mails to clients transitioning to service.
- Escalates problems and issues to management based on urgency.
- Maintain appropriate records of client contact through CRM (ADP Access/Clarify).
- Ensures that case notes are professional and that they thoroughly detail the issue and proposed resolution.
- Maintains call handling standards and adheres to schedules as set by management.
- Answers phones, takes message and routes client and regional calls.
- Perform administrative duties such as opening and distributing mail, copying, distributing printer output, basic runner duties, maintaining office supply inventories and/or maintaining appointment calendars.
- Maintains office files and records in accordance with internal procedures.
- Greets vendors, clients, job applicants and other visitors and assures they have proper identification, are signed in and escorted to proper office/location.
- Collects badges as required. Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
- High School Diploma/GED
- Up to 1 Year or Equivalent experience in a call center environment
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Written, verbal and telephone communication
- Judgment
- PC Literate
- Organization & time management Multi-task
- MS Office: Word, Excel, Outlook
- Switchboard
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
