Job reference #6170_8499784

The Senior Director, HR Technology and System Operations is responsible for building and leading the operations delivery for HR Technology at ADP globally. This role manages a portfolio of support for 20+ in house global systems, plus integrations to 100+ vendors around the world for HR data. The senior director will support the deployment of a global strategy map for HR technology and will strongly build/influence the vision for the architecture of HR technologies. They oversee global program/project management for deployments of new and ongoing projects. This role will manage the global HR technology portfolio for all products, including implementation, upgrades, changes, modification, privacy compliance and security.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

 

Responsibilities:

• The Senior Director will ensure that all data being sent out of the system meets standards for accuracy and need to know for all downstream services delivered. The role will also have responsibility to account for system security, compliance, audit and control.
• The role is also accountable for administration of security, user access controls, system set-ups and table management. Ensures system access and data is secured and in compliance with ADP policy and regulations. Leads the team in tasks from design, development, testing, interface management and upgrades. Responsible for successful upkeep and delivery of HR Systems tools and functionality supporting ADP’s user base of HR, Managers and Associates.
• This role is also responsible for technical planning and oversight of all system implementations affecting HR systems and will be accountable for successful integration with all third party HR vendors globally.
• Works directly with the Leadership within IT as well as the HR Leadership Team to ensure alignment of resources and priorities. They will be responsible to ensure prioritization of HR Technology work, alignment with HR technology priorities, and ensure deployment, system maintenance, upgrades and shutdowns provides for a superior user experience for managers and associates.
• This role will have a critical role in furthering HR’s efforts focused on associate experience, efficiency and effectiveness. They will be responsible for driving automation opportunities, identifying redundant behaviors/processes between/within systems, cross-pollination and integration across our multiple systems focused on data and process simplification.
• Leadership in building new product functionality for HR services across the ADP Product suite. Conduit to product for fixes, new functionality, implementations and upgrades.
• Ensures effective compliance and controls are implemented across all HR systems including security and access controls, audit of security grants and revocations, records retention operations,
• Partners with business consultants in building requirements for new functionality or systems. Participates in the vetting of new vendors and makes the technical best practice recommendations.
• Ensure optimized delivery of data to/from HR Core systems. Implement procedures supporting data accuracy / quality and data audits
• Cost effective management of the function. Prioritization of work to the right labor market.
• Manages the Systems Administration and Tech Support teams. Department management including analyzing resource needs, creating a high performance team environment that reinforces career growth and development. Foster company objectives in diversity, talent development, and engagement.
• Ensures end user satisfaction through establishment of, and performance against SLA’s, satisfaction surveys and regular interaction with key stakeholders.

Experience

• Minimum 15+ years related experience.
• Extensive experience in global HR data and HR systems.
• Proven track record of directly managing a global staff, developing successful client relationships and driving projects to completion.
• An ability to be successful in a fast paced, constantly changing, results oriented environment. An ability to think and operate autonomously and strategically.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.