Job reference #6170_8555304
Unlock Your Career Potential: Technology at ADP. Do you enjoy exploring, identifying and inspiring the future of the workplace and the lives of millions of people? At ADP, the world’s largest B2B cloud company, our Technology team is comprised of brilliant engineers, architects, data scientists, infrastructure experts, and more. We were first in our industry to offer a SaaS solution and continue to push the envelope utilizing the latest operating platforms to deliver the highly automated, intelligent and predictive solutions that are redefining what is possible. Named one of Forbes’ “Most Innovative Companies” and one of Computerworld’s “100 Best Places to Work in IT”, we are committed to leading the way in product development and research, empowering you to bring to life the latest innovations that will forever change the way businesses manage their most vital asset, employees.
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POSITION SUMMARY:
ADP is looking for a Technical & Applications Management Specialist to help facilitate our Enterprise Messaging Tier 2 support team. As a member of the Global End User Computing department, the incumbent will act as the technical support lead for messaging & collaboration services.
- Key Responsibilities:
- Provides Technical Leadership and Oversight for the Enterprise Messaging Tier 2 Team
- Operates as the Liaison between the Enterprise Messaging Tier 2 Team and Tier 3/Engineering
- Manages Tier 2 Technology Projects from Inception to Completion
- Identifies Inefficiencies and Automation Opportunities, and Implements Solutions
- Provides Review and Approval for all Department Technical Change Orders
- Facilitates Various Weekly Collaborative Meetings both Internal to the Department, as well as with Other Business Units
- Assists Technical Support Staff with Tier 2 Escalations
- Works with other Enterprise Messaging Team Members on Department Projects/Efforts
UALIFICATIONS REQUIRED:
- 1-3 years of relevant industry experience and a proven track record of expertise in IT support related tasks
- Experience as lead support technician
- Proven experience with industry standard technologies inclusive of the following:
- Microsoft Office 365 — Exchange, Skype, Teams
- Working experience with other Office 365 services a plus
- Large, global enterprise wide office support of Microsoft Exchange, Lync, and supporting messaging related systems
- Powershell experience a plus
- Securemail delivery technologies — HP Voltage SecureMail
- SMTP Email gateway knowledge — Proofpoint
- Anti SPAM and Malware detection systems
- DMARC, DKIM and SPF
- Fundamental understanding of network and Internet concepts (e.g., firewalls, load balancers, Web browsers, TCP/IP, SSL, HTTP, etc.)
- Strong analytical skills for problem solving
- Working experience in agile environments a plus
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Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
