Job reference #6170_8507842

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

The Enterprise Learning Associate Learning Consultant is responsible for delivering instructor-led (onsite and virtual) training on the technical features and functional aspects of all solutions to enable the effective use of systems, tools, and processes by learners, provide associates the abiltiy to do their jobs, and to ensure clients are prepared for their initial and on-going utilization of the multiple-product offerings, features, and support services. The Learning Consultant may also conduct new hire orientation/organizational overview sessions, and participate on rotational training assignments as required. The Learning Consultant will also provide input to the instructional design team for enhancements and updates to existing training curriculum and may participate in the instructional development process by testing/editing materials and by providing feedback regarding class flow, hands-on exercises, and knowledge checks. In addition, the Learning Consultant will also be asked to provide consultative input to using a big picture view of client and associate needs/gaps in relation to task focus and completion. The Learning Consultant will also be responsible for conducting field observations and participating in field activities such as: side-by-side calls and roundtables to drive associate engagement and ensure content remains revelant, updated, and effective.

• Delivery: Deliver functional, technical, and/or soft skills training to associates and clients. This may include new hire orientation and/or any rotational associate training, and all product curricula, enhancement product curricula, and associated process and soft skill training as a result of a new system release, a new job tool or process, as well as role specific process changes. Apply adult learning theory to adapt delivery to learning styles of participants. Apply facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met. Respond to participant questions and elaborate on training content using knowledge of products, business processes, and roles and responsibilities. (45%)
• Deliver core orientation and service skills training programs in addition to product training.
• Deliver specific training on products and tools used to perform the job. Demonstrate additional skill using the available delivery tools when delivering virtual training; has the ability to train more complex topics in a single portfolio or topics that are across businesses and multiple portfolios
• Effectiveness: Consults with instructional designers on curricula effectiveness and makes recommendations on changes to existing classes and the development of new classes to enhance associate performance and client experience. Identify opportunities to integrate curriculum among products as well as opportunities to blend curriculum among products as well as opportunities to blend curriculum to enhance scalability and operational efficiencies. (10%).
• Functional Knowledge: Keep up-to-date and proficient on products and processes used by the Learning & Performance organization to facilitate training (ie. Virtual training tools), prep the classroom, (ie. Desktop imaging/cleanup tools) and enroll and track course enrollment (ie. Learning Management System). Keep up-to-date and proficient on ADP’s products and services. Maintain all relevant certifications to products and services. Keep abreast of the latest industry trends in regards to service skills, communications skills, and facilitation skills (5%).
• Consulting: Understand associate performance goals and consult with associates on how to best apply tools and processes to efficiently and effectively perform their roles. May provide feedback to participants’ managers, the Learning Business Partner, or Enterprise Learning leadership on skill gaps that exist within the business group or job function and recommend solutions for bridging gaps. Where applicable, understand client business needs and consult with clients on how to best utilize products and services to meet the business need. This includes a thorough understanding of technical best practices to optimize the system performance. Lead learning content development and delivery projects that are specific to the supported business or organization. The projects provide specialized or customized currciula for associates and/or clients, usually based upon existing courses or content. (20%)
• Administrative: Perform administrative responsibilities such as Learning Management System tasks, class survey distribution, completion of monthly status reports, and time tracking responsibilities. (5%)
• Coach/Mentor: Coach and mentor team members.Mentor and certify new associates on understanding of product knowledge and integration points. (10%)
• Performs other related duties as assigned.

REQUIREMENTS:

• Graduate of Training, education, human resources, business, other related fields
• 5 — 8 Years of Experience in training, service, implementation or equivalent knowledge/experience with pertinent HCM products/solutions.
• Cognition, adult learning, instructional design and delivery theories and processes. A certification in adult education (CTT+, MCT, CPLP) is preferred; Preferred certifications such as CPP, PHR, FPC, if available in Associate’s country.
• Strong facilitation and communication skills
• Strong organizational skills
• Proficient with PC to include MS Word, Excel, PowerPoint and Outlook
• Ability to produce high quality and volume at a fast pace
• Ability to multi-task well
• Willing to work flexible work hours and extended hours if needed. 

COMPETENCIES:

• Delivering Stellar Service and satisfaction to all clients – internal, external, diverse and emerging.
• Ability to understand client expectations and suggest excellent service to fulfill client expectations.
• Monitor and ensure solutions to day-to-day problems are in line with ADP’s mission, vision, and values.
• Shares ideas and information across multiple audiences to drive the business need.
• Acting in ways that help delivers results in a fast-pace and diverse environment.
• Collaborating effectively with colleagues to achieve and surpass client service goals.
• Holding self and others to the highest personal and professional standards.
• Achieve satisfactory level of technical and professional skills in a changing environment.

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.

 

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.