Job reference #6170_8548172

JOB PURPOSE & KEY OBJECTIVES:

 

For our Customer Service Department, we are looking for experienced AdvancedPay specialists for the ongoing support of our existing customers.

 

KEY DUTIES/TASKS:

 

• Analyzing activities in order to define specifications for building effective systems, capable to meet user requirements
• Configuration of the user administration console in PAISY (Patronus, Web), ADP Report & ADP Archiv (DM)
• Provide support to internal and external customers in queries concerning payroll and HR topics within the PAISY system
• Recording and clarification of customers’ requests in Siebel CRM
• Analyze the effort involved in resolving/implementing the requested changes and provide estimates
• Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
• Ensure that the implemented functionality is thoroughly tested and delivered on time
• Help in continuously improving the support service to maintain a high level of customer satisfaction.
• Conduct user training (Web)
• Configuration of time and wage types for our software customers
• Implementation of HR projects in PAISY environment, e.g. Optimization of wage Types and time frame styles
• Supporting technical experts by executing transactional tasks through ADP Report (e.g. creating reports based on existing templates)
• Validation and creation/adaptation of individual reports in ADP Report system
• Support the development team during the product development phase (running Pre-Release tests in staging environment in order to detect technical or functional errors/differences before rollout in Production)
• Maintain and contribute to the Knowledge Base library
• Giving advice to clients to optimize their use of the product
• Ability to influence and guide clients to ADP best practice and standard solution adoption

 

 

 

EDUCATION AND EXPERIENCE:

 

Education: Bachelor’s degree

Work Experience: 3+ years of experience (Customer Service is an added advantage)

 

Knowledge

 

• Multilingual Capability:
  • Fluent (B2-C1) in German language
  • Fluent (B2-C1) in English languageExperience in PAISY parameterization desirable
• Data processing experience
• Experience working with HR Information Systems / CRM Systems will be an advantage
• Knowledge of Payroll and Time Management
• Knowledge of the German income tax, social Security and labor
• Experience in the parameterization of wage and salary systems
• Awareness of the positioning of the product in the market place
• Knowledge of HR processes in a company
• General IT know-how; technical understanding
• Human Resources Knowledge

 

SKILLS

 

• Excellent communication skills and empathy
• Rich in ideas and proactive
• Ability to work both independently and as a team player with a positive attitude
• Striving and self-employed
• Persuasive personality
• Reliable
• Solution and implementation-oriented
• Enthusiastic
• Assertiveness
• Stress resistant

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.