Job reference #6170_8578491

Overview:

We provide companies of every size with the tolls to help their people thrive. From payroll, benefits and regulatory compliance to talent management and analytics, we help our clients suceed. As one of the world’s largest and most experienced HCM providers, ADP offers recruit-to-retire servies and solutions that help clients to build the team that will take them into the future.
ADP Service Organization is committed to providing World Class Service to all clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates. “Service is not to smile at customers, it’s getting customers to smile at you”

Role Objective:

Our main objective is driving change within our global Partner Network; we aspire to make every change look easy and assure new initiatives, as well as change releases, are successfully, accurately and timely adopted. This will require deployment strategies and plans to be defined according to ADP business priorities.

We help our global Partner Network by being their voice internally, making sure that their needs are attended to. We provide continuous support during the project phase for any questions, challenges or doubts.

The role will require excellent collaboration with our global Partner Network as well as internal stakeholders (such as the project team and the Partner Network department); keeping them informed and involved. Before completing any initiative we will make sure that there is a sustainable way forward, having identified impact on both our global Partner Network and Partner Network department.

This job is for you if:

• You are all about follow up and follow through and great at coordinating
• You have great customer service skills, making sure every interaction is pleasant
• You are a natural talent in making complex matters looks simple
• You love people and thrive in a fast paced collaborating environment?

What you’ll do:

• Functional Design & Development (approval from Ana Koester; PRT to analyze business needs and turn into requirements?)
• Helps to list business need and capture requirements from global Partner Network and Network Management Department. Give recommendations to be signed off by Network Management Department 
• Rollout Management new initiatives / change releases
• Assist in defining roll out strategy,) in collaboration with the project team if assigned. 
• Identify stakeholders, identify impact on them and incorporate into roll out strategy.
• Execute roll out strategy (asses partner readiness and define appropriate steps to deploy initiative/change). This will include negotiation with the partners on commitment on deadlines in accordance with ADP priorities and coaching to partners.
• Communication & stakeholder management
• Coordinate with internal stakeholders and/or Project Manager to obtain information needed to be able to create roll-out material.
• Manage service related communications to global Partner Network; obtain partner feedback and inputs and create and/or coordinate presentations, product demo-s, etc
• Keep stakeholders up informed about progress of rollout.
• Work closely with Partner Network Department; keep informed, align on priorities and represent them in every initiative
• New Partner on boarding (need investigation)
• Contribute to the alignment of new partner onboarding process to ensure the latest standard is being implemented in new platforms

• University degree or equivalent 
• 3 year of experience in professional environments
• Strong analytical skills, attention to detail
• Problem solving skills
• Experience in change management and project management is highly valued
• Efficient in English language
• Excellent verbal and written communication skills
• Client focus
• Independent and proactive, sees end-to-end process/ big picture 
• High level of accountability and ownership to deliver against committed results and planning
• Adaptability to changes, can deal with ambiguity and unexpected changes
• Ability to interact with individuals at multiple levels of an organization
• Good negotiation skills, facilitator, win-win situations oriented

Who you will work with:

• Partner Network Management team
• Operational teams 
• Client facing teams
• ePMO (Project Management)
• Client Readiness team
• Product Manager

 

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.